This includes keeping detailed case notes, utilizing discovery work plans, using Microsoft Excel spreadsheets, and entering case information and metrics into the OGC-LITB case tracking database; Contractor shall prepare electronic and/or paper releases for release to customers; Contractor shall provide a high degree of professionalism and customer service in all interactions with DU customers; Contractor shall prioritize and schedule projects to accomplish objectives; Contractor shall assist in representation efforts of the FBI in challenging situations; Contractor shall coordinate classification reviews with subject matter experts and shall perform overlays of material returned from classification review; Contractor shall maintain close collaboration of projects with discovery team members; Contractor shall serve as consultant to Government employees regarding privilege application and document production; Contractor shall communicate with employees at all levels of the FBI to complete projects with a high degree of professionalism; Contractor shall provide weekly statuses to management and periodic updates to Assistant General Counsels and other DU customers; Contractor shall conduct searches of FBI systems and databases to retrieve relevant documents or files (e.g., Sentinel, Internal Policy Office Policy Library and Policy Archives); Contractor will perform legal and other research, provide support to the Legal Hold program as well as the Freeze List, and support tasks associated with information management/governance as well as technology and its intersection with the law to name a few. Contractor shall analyze and interpret requests from customers; Contractor shall research, locate, and gather material relevant to DU requests including conducting outreach and informal interviews to respond to discovery requests and interrogatories; Contractor shall assist in preparation of declarations; Contractor shall scan paper materials to save as an image file (e.g., PDF); Contractor shall conduct legal privilege reviews using Veritas eDiscovery Platform, Adobe Pro, or other discovery review platforms provided by the FBI; Contractor shall analyze documents and media files, and proficiently apply redactions to diverse types of privileged information; Contractor shall review the work of peers for accuracy and provide constructive edits to ensure quality and thoroughness of review and processing; Contractor shall support and collaborate the management efforts to foster teamwork, planning and decision making; Contractor shall organize and maintain accurate records of assigned requests.