Partner with the Card and Auto lines of business to evaluate, implement, and improve consistent and strategically-sound Collections Litigation practices and procedures; Manage and interact with outside collections litigation counsel in all jurisdictions across the country, including providing strategic direction; Directly overseeing and resolving escalated collections litigation issues, including litigation matters with counterclaims against JPMC, fraud claims, and other escalated issues; Lead cross-functional initiatives to design, pilot, and implement enhancements to collections and/or collections litigation processes because of strategy changes, new or amended legal expectations, and/or changing legal, regulatory, operational or reputational considerations; Partner with Legal teams and cross functional stakeholders to improve the operational excellence/efficiency of collections litigation business and legal processes—leveraging AI and other operational excellence resources to streamline practices, direct focus on critical matters, and simultaneously drive consistent, strategically sound outcomes; Partner with the business and corporate function groups (e.g., Compliance, Risk, Controls and Audit) to provide in-depth analyses of changes in law and assisting in the evaluations of the possible effects of the changes to business processes or procedures; Oversee the contents and execution of sworn documents used in collections litigation; and may include direct management of other attorneys and/or paralegals. The Consumer and Community Bank's (CCB) Operations & Controls Legal Team (OCL) is responsible for providing legal services to CCB Operations, including collections litigation, collections and recovery, bankruptcy, sworn document processes, tax reporting,court order and subpoena processing, and escalated customer complaints.