DUTIES AND RESPONSIBILITIES:Develop and monitor program outcome measures and maintain statistical data on same;Develop and monitor program satisfaction survey process and maintain statistical data on same;Maintain current regulatory guidelines for all licensed programs and monitor program activities against these guidelines;Conduct announced and unannounced audits of randomly selected program records;Participate in investigation of incidents as required;Identify problem areas/specific topics/problematic policies or undesirable outcomes within the department in cooperation with the Directors and senior management staff and assist in developing systems to overcome challenges;Assist and/or participate in training programs for staff utilizing internal and external resources including, but not limited to, experienced staff to offer trainings, outside consultants, printed materials, videos;Participate in task groups and committees that work towards overall agency Quality improvement initiatives. Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.