Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills: Effective Communication: Leads important presentations/meetings for clients or staff Coaches other team members on improving communication skills Customer Service: Confirms client needs are being met through ongoing, candid communication Coaches others how to improve customer relationship issues Ensures team is regularly recognized for providing high-quality customer service Initiative: Creates a work environment that invites diverse points of view and effectively manages productive conflict Job Knowledge: Delivers ongoing, honest feedback to team membersProvides constructive feedback on team member contributions to management Facilitates knowledge transfer within the team Allows others to make learning mistakes, intervening when necessary to avoid serious errors Responsiveness and Accountability: Guides team and holds members accountable for incorporating functional or Authority initiatives into every day actions Teamwork: Identifies team-related problems and collaborates with team members to design solutions Promotes an open flow of information within the team and with other teams so all are well informed Job Competencies Considerable knowledge of housing policies, rules, and regulations related to property management. Ability to maintain accurate files, i.e., tenant files, vacancy reports, and other required reports Ability to gather, organize and analyze dataAbility to clearly articulate the goals, objectives and implementation strategies for an individual property Ability to prepare clear concise reportsAbility to effectively gather pertinent data from clients through the interview process.