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This position offers the opportunity to lead a branch team, develop employees, originate consumer loans, and contribute to the overall success of the Credit Union while working for an organization that values teamwork, stability, and promoting from within. Sentinel Federal Credit Union is hiring a motivated and member-focused Branch Manager / Financial Services Officer to lead branch operations while helping members achieve their financial goals.

YEAR

Join Our Team as A Branch Manager/ Financial Services Officer Rapid City & Box Elder | Full-Time (40 hours/week)Looking for a stable, meaningful career where you can lead a team, build member relationships, and make a direct impact on your community? You might be just who we need.Sentinel Federal Credit Union is hiring a motivated and member-focused Branch Manager / Financial Services Officer to lead branch operations while helping members achieve their financial goals. This role combines leadership, lending, and member service responsibilities, providing the opportunity to influence both the success of the branch and the experiences of the members we serve.If you enjoy coaching others, solving problems, building relationships, and helping people navigate important financial decisions, this may be the right opportunity for you.This position offers the opportunity to lead a branch team, develop employees, originate consumer loans, and contribute to the overall success of the Credit Union while working for an organization that values teamwork, stability, and promoting from within.Pay Range<ul style="list-style-type:disc"><li style="line-height:115%;margin-bottom:0in">Wage depends on direct experience, starting at a minimum of $64,022.00/year with flexibility DOE.</li></ul>At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.Serve by leading a branch team that delivers exceptional member service, supports financial well-being, and creates positive experiences with every interaction.Trust by building strong relationships with members and employees through honesty, consistency, accountability, and sound decision-making.Respect by fostering a collaborative and inclusive environment where employees feel valued, supported, and empowered to succeed.Ownership by taking responsibility for branch performance, developing team members, and proactively addressing challenges and opportunities.Nimble by adapting to changing member needs, balancing competing priorities, and identifying innovative solutions that improve service and efficiency.Guardianship by protecting the Credit Union's assets, ensuring compliance with policies and regulations, maintaining strong internal controls, and safeguarding confidential information.Why You’ll Love Working at SentinelWe invest in our people—because when our employees thrive, our members do too.Benefits That Actually Matter<ul style="list-style-type:disc"><li style="line-height:115%;margin-bottom:0in">Medical, Dental & Vision Insurance</li><li style="line-height:115%;margin-bottom:0in">Dependent Care & Medical Flex Spending Accounts</li><li style="line-height:115%;margin-bottom:0in">Life Insurance & Long-Term Disability</li><li style="line-height:115%;margin-bottom:0in">Employee Assistance Program (EAP)</li></ul>Time Off & Perks<ul style="list-style-type:disc"><li style="line-height:115%;margin-bottom:0in">3 weeks of paid time off per year</li><li style="line-height:115%;margin-bottom:0in">Paid holidays & personal days</li><li style="line-height:115%;margin-bottom:0in">Paid volunteer hours</li><li style="line-height:115%;margin-bottom:0in">Inclement weather pay</li></ul>Growth & Development<ul style="list-style-type:disc"><li style="line-height:115%;margin-bottom:0in">Paid professional development and networking opportunities</li><li style="line-height:115%;margin-bottom:0in">Mentorship program</li><li style="line-height:115%;margin-bottom:0in">Professional book reimbursement</li><li style="line-height:115%;margin-bottom:0in">Strong commitment to internal promotion and career growth</li></ul>What You’ll Do<ul style="list-style-type:disc"><li>Lead daily branch operations and support a positive, productive, and member-focused work environment</li><li>Supervise, coach, and develop branch employees while supporting performance, training, and accountability</li><li>Assist members with consumer loan applications, account services, and financial solutions that meet their needs</li><li>Build strong member relationships by providing exceptional service and resolving questions or concerns in a timely manner</li><li>Ensure branch compliance with Credit Union policies, procedures, regulations, and security requirements</li><li>Support teller operations, cash controls, and branch balancing procedures while maintaining operational integrity</li><li>Monitor staffing needs, coordinate branch resources, and promote collaboration across teams</li><li>Identify opportunities to improve branch performance, member experience, and operational efficiency</li></ul>Who You Are<ul style="list-style-type:disc"><li>At least 18 years old with a valid driver’s license</li><li>High School Diploma, GED, or equivalent required; Associate's degree or higher preferred</li><li>Minimum of three years of direct experience in a financial institution required</li><li>Previous leadership, supervisory, or team development experience preferred</li><li>Strong communication, coaching, and relationship-building skills</li><li>Comfortable balancing operational responsibilities with member-facing service and lending activities Able to maintain confidentiality and handle sensitive financial information appropriately</li><li>Organized, dependable, and capable of managing multiple priorities in a fast-paced environment</li></ul>What We’re Really Looking ForYou’re someone who:<ul style="list-style-type:disc"><li>Leads by example and creates a positive, supportive team environment Communicates clearly and professionally with members, employees, and leadership</li><li>Takes ownership of challenges and works proactively to find solutions Enjoys coaching others and helping team members grow and succeed Builds trust through accountability, consistency, and follow-through</li><li>Values teamwork, member service, and continuous improvement</li></ul>How to ApplyReady to take the next step? Email your resume to hr@sentinelfcu.org or apply directly through our careers page.We’re excited to meet you! #hc246803

Sentinel Federal Credit Union

Branch Manager/Financial Services Officer

Coaching

Communication Skills

Consumer Loans

Credit Union

Customer Experience

Customer Service Tools

Customer Support/Service

Dental Insurance

Driver's License

Employee Assistance Plan

Establish Priorities

Financial Services

Flexible Spending Accounts

Follow Through

Leadership

Life Insurance

Loan Origination

Loans

Maintain Compliance

Mentoring

Multitasking

Operational Support

Operations

Operations Processes

Organizational Skills

Performance Management

Problem Solving Skills

Regulations

Regulatory Compliance

Reimbursement

Service Delivery

Team Building

Team Lead/Manager

Team Player

Time Management

United States Department of Energy (DOE)

Vision Plan

Hireclick

PART_TIME

Communicates effectively and engages proactively with loan originators, processors, branch managers, funders and post-closers in regards to loan decisions, assignment of loan conditions, investor guidelines/documentation requirements and other possible loan scenarios. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Who we areWe are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve.  We take great pride in the relationships we build and the lives we impact.   We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest. Our missionOur mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.Our values<ul><li>Passion: We have an unrelenting drive to be great.  Quality service is our #1 priority.</li><li>Commitment: We do not shy away from accountability.  We together as a team and embrace the spirit of service.</li><li>Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.</li><li>Community: We’re proud to support each other and our local communities.  We win when our customers win.</li></ul>To learn more about us, visit <a href="http://www.firstnationalbanks.bank" rel="noopener nofollow noreferrer" target="_blank">www.firstnationalbanks.bank</a>.About the roleResponsible for performing underwriting functions in the origination of real estate secured consumer transactions. This role provides consistent, accurate, and quality loan decisions in accordance with the Bank and secondary market investor standards in order to maximize organizational profit and minimize risk or loss.This role can be located in Rapid City, SD or Cheyenne, WY. This is not a remote position.What you will do<ul><li>Underwrites Conventional, FHA, RD, VA, Bond, Portfolio, and secondary market Jumbo loans following established company, agency and investor guidelines.</li><li>Understand and Underwrite In-House/ Portfolio loans to the Banks Standards.</li><li>Assists manager with day-to-day activities of the underwriting department to ensure quality service levels are met.</li><li>Communicates effectively and engages proactively with loan originators, processors, branch managers, funders and post-closers in regards to loan decisions, assignment of loan conditions, investor guidelines/documentation requirements and other possible loan scenarios.</li><li>Assists manager with team member coaching, development and training.</li><li>Troubleshoots system issues as they arise.</li><li>Recommends and drives process improvements.</li><li>Assists with audits and other projects as needed.</li><li>Other duties as assigned.</li></ul>What you will need<ul><li>Bachelor's degree in related field preferred, but not required.</li><li>3+ years of recent mortgage underwriting experience required.</li><li>Possesses all certifications associated with Conventional, FHA, and VA products.</li><li>General knowledge of federal, state, and regulatory requirements/guidelines related to consumer residential mortgage lending.</li><li>Strong working knowledge of Ability to Repay/Qualified Mortgage Requirement.</li></ul>What we offer<ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Paid Vacation, Sick, and Holiday time</li><li>A competitive 6% 401k match</li><li>And more!</li></ul>Candidate must pass a pre-employment screening including credit history and criminal record check.Candidates should only apply to jobs posted on reputable sources. These include (but are not limited to) our Company Website, Indeed, Glassdoor, LinkedIn, etc.Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

First National_Pierre

Mortgage Underwriter

Banking Services

Community Banking

Documentation

Federal Housing Administration (FHA)

Federal Laws and Regulations

Finance

Identify Issues

Loan Conditions

Loan Portfolio

Loan Processing

Mortgage

Mortgage Lending

Process Improvement

Real Estate

Regulatory Requirements

Residential Mortgages

Risk Management

Secondary Markets

State Laws and Regulations

Training/Teaching

Underwriting

ADAPTED_NOW

EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Associate's Degree preferred 4-6 years experience in the banking industry to include supervisor or management experience required Consumer and Small Business lending origination experience preferred LICENSES AND CERTIFICATIONS Valid Driver’s License required Registered Mortgage Loan Originator per the SAFE Act required Notary Certification preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Deadwood and Lead, SD branches. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch(es) with deposits up to $100MM. This position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division. Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing. Manages and fosters growth in the top client relationships of the branch. Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity. Builds client relationships through outbound and proactive measures. Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards. Demonstrates proficiency in processing new consumer and new small business loan requests. Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities. Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy. Ensures operational efficiency, compliance, and quality standards are met. Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function, and applies them to designated job responsibilities - knowledge may be gained though coursework and on-the-job training. Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values. Participates in volunteer activities and financial education. Ensures positive community relations in the branch market area; works in a coordinated effort with all branches in the market to foster One First Interstate in the community. Performs other duties as assigned. MANAGEMENT RESPONSIBILITIES Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness. Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader. Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes. Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies. Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk aware decision making. Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines. Demonstrated ability to identify client needs and recommend appropriate financial solutions. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Associate's Degree preferred 4-6 years experience in the banking industry to include supervisor or management experience required Consumer and Small Business lending origination experience preferred LICENSES AND CERTIFICATIONS Valid Driver’s License required Registered Mortgage Loan Originator per the SAFE Act required Notary Certification preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

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Branch Manager/Financial Services Officer Sentinel Federal Credit Union

Mortgage Underwriter First National_Pierre

Community Branch Manager First Interstate Bank

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