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Parking

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401K

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Manage voice talent and localization vendor relationships including scheduling, remote coaching of recording sessions all over the world, preparing localization orders, coordinating feedback between the vendors and the PTP team, managing an IVR Style Guide and maintaining glossaries of vocabularies. We are looking for a IVR Audio and Localization Specialistto help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a <strong style="font-weight:bold;color:rgb( 17 , 17 , 17 );font-family:'museo-sans' , 'arial' , 'helvetica' , sans-serif;font-size:14px;font-style:normal;letter-spacing:normal;text-indent:0px;white-space:normal;background-color:rgb( 255 , 255 , 255 )">IVR Audio and Localization Specialist to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do. Responsibilities<ul><li>Manage a large corpus of multilingual audio IVR prompts.</li><li>QA, edit and post-process multi-lingual audio files.</li><li>Manage voice talent and localization vendor relationships including scheduling, remote coaching of recording sessions all over the world, preparing localization orders, coordinating feedback between the vendors and the PTP team, managing an IVR Style Guide and maintaining glossaries of vocabularies.</li><li>Help gather customer requirements and assist with human/computer IVR dialogue design and localization.</li></ul>Requirements<ul><li>Strong background in linguistics and the principles of conversational dialogue</li><li>Close attention to detail at the level of a copy editor. Rigorous attention to diacritical marks and spelling is a must.</li><li>Strong communication skills and the ability to formulate questions to the vendors in a manner that will be easy for them to understand and answer.</li><li>Solid experience working with Microsoft Office (Word and Excel).</li><li>Flexibility regarding ability to attend conference calls at odd hours.</li></ul>Desired<ul><li>Fluency in non-English languages</li><li>IVR (VUI) design experience</li><li>Library science/cataloging experience</li><li>Copy editing experience</li><li>Audio editing experience</li></ul>

PEAKE Technology Partners is a managed service provider&nbsp;based in Crofton, MD that focuses on healthcare practices.

IVR Audio and Localization Specialist

Audio Editing

Cataloguing

Coaching

Communication Skills

Copy Editing

Customer Experience

Customer Support/Service

Customer/Client Research

Design Services

Detail Oriented

Editing

English Language

Library and Information Science

Linguistics

Localization

Microsoft Excel

Microsoft Office

Microsoft Word

Multilingual

Procure to Pay/Purchase to Pay (P2P)

Quality Assurance

Style Guide

System Integration (SI)

Talent Management

Vendor/Supplier Planning

Vendor/Supplier Relations

Voice Response Systems

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Localization Jobs in Flint, CA

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IVR Audio and Localization Specialist PTP

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