Duties and responsibilities include assisting with preparing and processing customs entries under the guidance of experienced team members, reviewing shipment documentation for completeness, accuracy, and compliance with established requirements, supporting adherence to customs regulations, client SOPs, and internal brokerage procedures, escalating documentation discrepancies, compliance concerns, and non-routine situations as appropriate, participating in training programs, coaching sessions, and developmental opportunities, building knowledge of customs regulations, brokerage procedures, and industry requirements, seeking and applying feedback to improve performance and technical proficiency, shadowing senior team members to gain exposure to client interactions and regulatory processes, supporting administrative and operational activities that contribute to efficient team performance, maintaining shipment files, documentation, and system records accurately and timely, entering and managing data within brokerage systems and related platforms, assisting with workload management and completion of assigned processing tasks, identifying documentation discrepancies, data errors, and routine processing issues, researching and resolving basic issues using established procedures and available resources, collaborating with team members to address operational challenges, escalating complex regulatory, client, or shipment-related issues to leadership, partnering with team members to support brokerage operations and client service objectives, participating actively in team meetings, coaching discussions, and knowledge-sharing opportunities, communicating questions, concerns, and status updates clearly and professionally, demonstrating reliability, responsiveness, and a team-oriented approach in daily work, and performing other duties as assigned. Working under the guidance of a CHB Team Lead, CHB Supervisor, or senior team members, this position supports customs entry preparation, documentation review and operational activities while developing knowledge of customs regulations and brokerage processes.