Evaluates borrower eligibility and prepares, processes, and submits home retention loss mitigation options through investor, insurer, and government agency systems, including repayment plans, forbearance agreements, payment deferrals, partial claims, loan modifications, Flex Modifications, FHA Recovery Modifications, and other available retention solutions in accordance with investor, regulatory, and company guidelines. The Loss Mitigation Specialist II is responsible for managing delinquent mortgage accounts and assisting borrowers experiencing financial hardship by evaluating, recommending, and implementing home retention and liquidation loss mitigation solutions in accordance with investor, insurer, regulatory, and company guidelines.