p>Competencies: • Exceptional customer service skills • Excellent analytical, problem-solving, customer service, project management and communication skills • Goal-oriented • Excellent decision making, integrity and working with IT management, business users and staff • Excellent oral and written communication skills, including technical and user documentation • Strong organizational skills • Ability to work independently and under high pressure with tight schedules and deadlines • Ability to interact well with all levels of business professionals • Excellent active listening skills • Flexible and patient with process development/execution and adherence to instruct project management practices • Capable of grasping new concepts quickly and without prior experience • Detail-oriented • Ability to multi-task and work in fast-paced environment • Ability to interact and coordinate with several teams to achieve objectives • Ability to solve problems independently and simultaneously, effectively managing multiple tasks • Professional demeanor at all times.
Preferred:
• Bachelor's Degree in Information Technology or Computer Information Systems • CISSP or equivalent certifications and/or experience • Experience working with the following products: • Palo Alto Network's Firewalls and Prisma Access • Tenable Vulnerability Scanner • VMWare • Cyberhaven Data Loss Prevention • Proofpoint Email Gateway and Anti-Spam • Forensic Tools • S/MIME email encryption • Delina Secret Server • Crowdstrike • Google SecOps SIEM • Two factor authentication technologies • Penetration testing tools • Patch management systems.