Using EBP protocols within the EMR determine appropriate disposition and next steps to include potential scheduling patient with right level of care Applying the ANA Code of Ethics for Nurses to professional practice Supporting the clinical and administrative operations of telehealth across practice settings Utilizing Emory approved technology and platforms in the delivery of patient care Triage and assess patients for telehealth appropriateness and schedule when indicated Serving as a liaison between patient and provider Resolving any pharmacy and/or medication issues in conjunction with provider order Documenting, updating, and maintaining patient medical records Identifying and reporting patient safety and quality issues Acting as an advocate for the patient Supporting the promotion of optimal health outcomes Educating patients on the provider''s plan of care Deescalating calls to a reasonable outcome for all parties Supporting other service lines as needed Participate and actively engage with the team and health system partners Attend staff meetings, huddles, organizational meetings, and other meetings as indicated Actively utilize /read TEAMS, email and other fluid informational materials to maintain current knowledge, systems initiatives, and other ongoing communications. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.