Applies the nursing process with patients and families, integrating principles that reflect sensitivity to their age-specific/developmental needs, gender, culture, religion, psychosocial and socioeconomic backgrounds in order to provide evidence-based, holistic care in a manner that respects the worth and dignity of each individual. Triages urgent calls from patients that are too complex for medical assistants including but not limited to medical issues, reactions to medications, IVs, and other treatments.