Lead projects through the full lifecycle including initiation, planning, delivery, closure, and transition to support • Ensure a consistent, high-quality delivery experience that drives customer satisfaction and long-term partnership success • Develop and manage project plans, schedules, budgets, resource allocations, and delivery milestones • Lead, motivate, and coordinate cross-functional project teams, suppliers, and external vendors • Monitor project progress, risks, issues, dependencies, and overall performance against agreed objectives • Track costs, schedules, quality, and delivery outcomes against approved plans and tolerances • Communicate project status, risks, decisions, and outcomes clearly to both internal and external stakeholders • Maintain accurate project documentation, governance, reporting, and delivery records • Build strong relationships with customers and stakeholders to ensure alignment and shared accountability • Apply sound judgment and problem-solving skills to navigate ambiguity, complexity, and changing priorities • Contribute to continuous improvement initiatives and identify better ways of working across project delivery practices • Promote ethical practices, security, compliance, and data privacy throughout project execution. You may also have: • Experience managing medium to large projects within Professional Services or customer delivery environments • PMP certification or equivalent project management qualification • Experience with financial planning, budgeting, resource management, and delivery governance • Knowledge of risk management, organizational change, and benefits realization practices • Experience leading cross-functional or geographically distributed teams • Familiarity with library industry software, consortium systems, or related operational environments • Experience working across multiple time zones and global stakeholder groups • A commitment to continuous learning, professional development, and operational excellence.