Responsibilities Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) Improve efficiency in service procedures without compromising quality and safety of the repair Validate all service tooling prior to implementation to the field Support campaigns and containment initiatives Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Support cost analyst impact on different serviceability methods and processes Support cross functional teams and assist with pre-production vehicle builds Provide ad hoc service support to the field to support the Service organization Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams. Qualifications Automotive Technology/Technician Degree or equivalent experience 5+ years of automotive experience 4+ years of EV experience OEM Certified Master Technician is a plus OEM Specific Technician Training is a plus Ability to drive non-commercial truck and trailer Ability to travel as needed (up to 75%) Must possess a valid driver's license Experience working in start-up environments Knowledge of EV Powertrains and HV systems Knowledge of Diagnostic paths and best practices Strong written and communications skills Strong organization skills with attention to detail Pay Disclosure The hourly rate for this role is between $36.18 to $60.45 per hour for Bay Area based applicants.