KEY RESPONSIBILITIES•Leadership & Operational/Organizational Management:•Proven experience in clinical operations and financial management, including P&L responsibilities.•Proficiency in monitoring and analyzing key performance indicators (KPIs) such as Membership, Retention, Patient Engagement, Access, Scheduling, Referral turnaround time, phone abandonment rates, PCP/voluntary alignment change forms, and more.•Monitor and manage data analytics, scorecards, cost & utilizations, HCC coding, and NPS Scores, focusing on patient satisfaction and performance improvement.•Supervision and management of operational staff and guiding them on performance expectations, managing daily schedules, and supporting organizational change management.•Engage in recruitment, development of internal leaders, and fostering continuous learning and improvement.•Ensure team of healthcare professionals are trained in the principles and practices of Value Based Care (VBC).•Responsible for contributing to leadership and financial discussions during monthly meetings with Market CAs and Regional AMD, utilizing exceptional presentation and facilitation skills to simplify complex information and engage audiences.•Demonstrates strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results•Collaborates with Community Engagement Professionals and Providers to develop and execute growth tactics within the center and community. Dyad Partnership:•Collaborate with the Associate Medical Director to achieve shared goals, ensuring consistent communication and unified decision-making.•Align on performance management, clinical and operational strategies, growth (sales and retention) tactics, and present a unified voice to respective teams.•Partner on operational budgeting and strategic planning, determining services, providers, and expected outcomes collaboratively.•Focus on utilization management and review provider schedules to meet patient access goals, with biannual reviews of incentive plans.•Monitor and communicate incentive and performance plans effectively.•Collaborate to manage performance/disciplinary issues, either within the clinical or operational team.•Ensure patient access across all centers overseeing balancing new patient access and acute needs for existing patients.