DevOps Engineer - Level 2. Four (4) years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps Recent experience within the last three (3) years with Kubernetes Recent experience within the last three (3) years with cluster orchestration Recent experience within the last three (3) years with containerization Experience providing Tier I/II technical support, including incident management, troubleshooting, escalation, and resolution tracking Experience administering and troubleshooting Linux environments, including RHEL and CentOS Experience with Docker and containerized applications Familiarity with scripting languages such as Python and Bash Experience supporting cloud deployments and security-focused DevOps practices Experience diagnosing technical issues using established knowledge bases, incident models, and troubleshooting procedures Experience documenting technical issues, troubleshooting steps, and resolutions Ability to provide 24/7 call-in support for critical operational system issues Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation. Experience providing Tier I/II technical support in an operational or enterprise environment Experience monitoring systems, identifying technical issues, and performing initial troubleshooting Experience using ticketing systems to document, categorize, prioritize, and track incidents Experience troubleshooting common technical issues, including account access, password resets, system navigation, and known errors Experience escalating unresolved incidents and coordinating with higher-level technical support teams Experience communicating incident status and resolution updates to operational users Experience documenting troubleshooting procedures, technical issues, and resolutions Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation.