Perform or assist HVAC Technicians in troubleshooting vital comfort, energy, indoor air quality, safety, and scheduling concerns related to HVAC systems and controls, fire and safety devices, providing systems operations data and trend logging reports, and managing BAS access and privileges for technicians based on their job responsibilities. Ability to apply knowledge of multiple communications protocols including DMS, BacNet, Lon Works, Siemens, and Tridium to update and maintain the graphical web interface that enables monitoring and diagnosis.