Stuff like this more clearly delineates the impact, scope, and breadth of the role; Some (up to 15%) travel required; Bonus; MBA or Master of Science in Business, Computer Science, Supply Chain, Engineering, or other Operations disciplines; or equivalent Masters level degree; Proven track record of building high-performing teams; Experience in ecommerce, customer experience, healthcare, new market expansion, and/or new technology product launches; Successful delivery of process and/or technology solutions, and familiarity with service-oriented architecture; The base salary range for this role is $149,000 - $245,000.00. You will be responsible for driving Root Cause Analysis of Executive Escalations and marrying findings to other VOC listening post (CSAT, NPS, Speech Analytics, etc.) insights to drive customer experience improvements by influencing functional leaders across the customer journey to prioritize roadmap initiatives based on VOC insights, and producing C-Suite level reporting on VOC headwinds, tailwinds, and Executive Escalation findings.