KNOWLEDGE OF: Basic principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web based applications, and other related technologies and equipment; basic techniques and methods of writing and maintaining user and technical operating instructions and documentation; basic Linux and Windows server administration and support, including applying patches, installations, and upgrades; basic database administration including MS SQL, Oracle and Ingres; basic operational characteristics of local and wide area network systems; basic operational characteristics of a variety of communication equipment and devices; basic computer logic and mathematics; basic LAN-WAN technologies; basic Client-Server technologies; basic backup and restore software technologies; basic network cabling system and installation; basic OS system and installation; basic computer hardware and software installation; basic principles and practices of electronic telecommunication system maintenance and repair; basic components and equipment used in telecommunication systems; basic methods of computer and telecommunication system design and implementation; principle languages used in information systems programs; basic record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. assist in the design of new IP based telephone system networks; learn how to perform preventative maintenance; learn how to interpret and explain hardware and equipment manuals; learn and participate in component-level troubleshooting and repair work; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations; and establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.