Shape technology offerings across tolling back-office modernization (CSC, violations, collections), roadside and MLFF systems, electronic payment and account management platforms, customer service operations technology, interoperability hubs, revenue assurance, cybersecurity, data analytics, and AI/ML enablement for tolling operations. Lead and grow Accenture's customer service operations technology practice within the tolling portfolio, encompassing contact center platforms, CRM systems, self-service digital channels, workforce management tools, omnichannel customer engagement, and AI-powered service automation for tolling agencies and operators.