Understands the principles of harm reduction and trauma-informed care Understands the basics of 12 step recovery, and Smart recovery Performs additional duties as assigned Administrative Duties Reads all relevant emails and follows approved policies and procedures All verbal, electronic or paper communication is completed in a professional, concise, objective and clinical manner Documentation is completed in a timely, accurate manner Completes filing tasks as assigned Distributes paperwork and messages to the appropriate staff or patients Maintains current inventory of forms at the detox station and make copies of forms as needed Completes unusual incident reports as necessary Performs additional duties as assigned Customer Service Duties Communicates with patients, referents, staff, and outside guests in a welcoming, respectful manner Answers the phone, directs calls, and takes messages in a professional manner, adhering to Federal and State laws and agency policies and procedures regarding confidentiality Performs additional duties as assigned ADDITIONAL JOB RESPONSIBILITIES Attend staff meetings and Fora trainings as scheduled Additional trainings to be completed as assigned in a timely manner. ESSENTIAL JOB FUNCTIONS Clinical Duties Assist nurses with care of patients withdrawing from drugs and alcohol, and may include nighttime shifts Assist the medical provider with the triage, admission, and discharge process of patients from withdrawal management services Assist the medical provider, patient and residential staff with the transition of withdrawal management patients to other programs Tracks potential withdrawal management patients and ensures consistent, quick screening and documentation Performs thorough searches of patients’ belongings and inventories belongings accurately Provide direct care for all patients to include monitoring for behavioral needs/changes and medical symptoms Collaborates and communicates issues/concerns with the treatment team on clinical and non-clinical issues.