Assoc. Director, Patient Access Lead Kiniksa PharmaceuticalAssoc. Director, Patient Access LeadLexington, MAThe Associate Director, Patient Access Lead is a key role within the Patient Services Team and is instrumental in nurturing relationships with patients and providers and helping to ensure patient access to critical treatment in a timely manner. Stand Out Skills for Impact: Deep expertise in patient access, reimbursement, and insurance navigation, enabling timely enrollment, coverage resolution, and access to therapy for complex and rare disease patients.
Senior/Executive Director, Global Medical Operations & Patient Advocacy Kiniksa Pharmaceuticals CorpSenior/Executive Director, Global Medical Operations & Patient AdvocacyLexington, MA$270,000–$310,000 / yearIdentify opportunities for patients and patient advocates to participate in development of educational materials, review clinical study protocols and other documents and programs (e.g., informed consent, clinical trial recruitment, patient, and product services, etc.). Standout Skills for Impact: Proven ability to establish and manage strategic partnerships with patient advocacy groups, ensuring effective collaboration, governance, and integration of the patient voice across medical and clinical initiatives.
Associate Director, Market Access & Patient Services Analytics Ionis Pharmaceuticals IncAssociate Director, Market Access & Patient Services AnalyticsBoston, MA$164,000–$185,000 / yearThis role will help elevate the speed, agility, and quality of operational decision-making within Market Access and Patient Services teams by leading advanced analytics projects that uncover where and why patients face access barriers, quantifying the business impact of payer and channel dynamics, identifying the highest-value opportunities to improve patient access and program performance, and building self-serve analytics tools to support these functions. They will pair deep domain fluency in payer, hub, and specialty pharmacy data with modern data science methods to move the organization from describing what happened to explaining why it happened and predicting what to do next, working in close partnership with brand-aligned Commercial Analytics leads as Ionis continues to grow its commercial-stage portfolio.
Patient Business Representative Team Lead Brigham and Women's HospitalPatient Business Representative Team LeadJamaica Plain, MA$22.22–$31.71 / hourThe PBR Team Lead will work collaboratively with Case Management, Social Work, BWPO Practice Management, Patient Accounts, BWH Customer Service, Patient Relations, BWPO Billing Agencies, the Office of General Counsel, and State Agencies, e.g., EOHHS, DHCFP, etc. The PBR function as a financial counselor and registrar and is responsible for the in-depth evaluation serving as an advocate and navigator, assisting low-income, uninsured and underinsured patients with applying for financial assistance programs to secure healthcare coverage.
Pharmacy Patient Liaison- Specialty Pharmacy, Hybrid, Sign-On Bonus! Boston Medical CenterPharmacy Patient Liaison- Specialty Pharmacy, Hybrid, Sign-On Bonus!Randolph, MA$26.92–$37.74 / hourBMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. Under the supervision of the BMCHP Service Line Manager, Mail Order Pharmacy Manager, and Specialty Pharmacists at mail order pharmacy - according to department policies, procedures, and guidelines, the Pharmacy Liaison - Mail Order Specialty Pharmacy is responsible for the dispensation of prescribed pharmaceuticals.
Senior Director, Patient Services Zevra Therapeutics IncSenior Director, Patient ServicesBoston, MAThe Senior Director, Patient Services is expected to deliver Patient Support Programs across disease states and patient populations aimed to ensure patient access, and successful initiation; to initiate benefits investigation and identify relevant and timely information to empower prescribers and patients with the resources they need to gain access to Zevra's medications as prescribed. In this pivotal role, they will lead the operations and external partners (Specialty Pharmacy, HUB, Field Case Managers) to provide a best-in-class patient experience focused on providing helpful resources and information to assist in the reimbursement and access journey, from the time they are prescribed a Zevra product, throughout their duration of therapy and beyond.
Associate Director, Patient Services Operations and Marketing Kiniksa Pharmaceuticals CorpAssociate Director, Patient Services Operations and MarketingLexington, MA$160,000–$175,000 / yearReporting to the Vice President of Patient Services, the Associate Director Patient Services Operations and Marketing is responsible for the ongoing management, optimization, and strategic execution of Patient Services operations, program vendors, and marketing assets. This role is a key operational partner between Patient Services and cross-functional stakeholders, ensuring Patient Services programs are delivered efficiently, consistently, and in alignment, while maintaining a high-quality patient and provider experience.
Patient Service Representative Lahey Hospital and Medical CenterPatient Service RepresentativeBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Services Supervisor Fenway HealthPatient Services SupervisorBoston, MA$48,600–$56,100 / yearUnder the supervision of the Director of Patient Services, Patient Services Supervisor is responsible for the provision of excellent customer service, patient registration & documentation, appointment scheduling, and patient flow, opening and closing the receptionist station daily, including Saturdays as required, TTY point person for scheduling appointments and sperm pick up as needed. Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
patient service representative Lahey Hospital and Medical Centerpatient service representativeBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
NewDirector, Patient Services Beam TherapeuticsDirector, Patient ServicesCambridge, MA$210,000–$260,000 / yearBeam's suite of gene editing technologies is anchored by base editing, a proprietary technology that is designed to enable precise, predictable and efficient single base changes, at targeted genomic sequences, without making double-stranded breaks in the DNA. The Director, Patient Services will lead development and execution of the patient services strategy for risto-cel, Beam's lead asset in development for sickle cell disease.
Patient Navigator Brigham and Women's HospitalPatient NavigatorBelmont, MA$23.34–$33.37 / hourResponsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
NewPatient Business Representative Team Lead Mass General BrighamPatient Business Representative Team LeadJamaica Plain, Massachusetts$22.22–$31.71 / hourThe PBR Team Lead will work collaboratively with Case Management, Social Work, BWPO Practice Management, Patient Accounts, BWH Customer Service, Patient Relations, BWPO Billing Agencies, the Office of General Counsel, and State Agencies, e.g., EOHHS, DHCFP, etc. The PBR function as a financial counselor and registrar and is responsible for the in-depth evaluation serving as an advocate and navigator, assisting low-income, uninsured and underinsured patients with applying for financial assistance programs to secure healthcare coverage.
Early Childhood Patient Navigator Brigham and Women's HospitalEarly Childhood Patient NavigatorBoston, MA$23.34–$33.37 / hourThe Patient Navigator supports families in accessing diagnostic, hearing technology, and Early Intervention services in alignment with Early Hearing Detection and Intervention (EHDI) benchmarks, while reducing barriers and improving caregiver understanding and engagement. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Patient Services Representative-Radiology Emerson HospitalPatient Services Representative-RadiologyConcord, MA$18–$22 / hourMust have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision. Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography.
Patient Navigator Complex Care Coordinator Brigham and Women's HospitalPatient Navigator Complex Care CoordinatorBoston, MA$22.22–$31.71 / hourThe Patient Navigator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Associate Patient Service Supervisor Greater Lawrence Family Health CenterAssociate Patient Service SupervisorLawrence, MassachusettsEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. This role provides frontline supervision, staff coaching, workflow oversight, and operational support while working closely with supervisors, managers, providers, and staff to achieve departmental and organizational goals.
Patient Family Relations Representative Brigham and Women's HospitalPatient Family Relations RepresentativeBoston, MA$20.84–$29.79 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Bachelor's Degree Healthcare Administration required or Bachelor's Degree Social Work required or Bachelor's Degree Related Field of Study required.
Direct Patient Care Virtuality ServicesDirect Patient CareWestford, MassachusettsComprehensive and personal care with limited panel size enhanced patient access, and onsite allied practitioners of muscular therapy and Reiki, Alexander Technique, and psychotherapy, as well as a large practice studio for dance, Tai Chi, Yoga, and other meditative practice. Westport is a lovely and historic town with an environment that includes farms, extensive conservation trails, and Horseneck Beach, with Providence only 30 minutes, Boston only 1 hour, and Cape Cod less than an hour away.
Director, Patient Focused Drug Development And Innovation Sarepta Therapeutics Inc.Director, Patient Focused Drug Development And InnovationCambridge, MA$185,600–$232,000 / yearReporting directly to the Senior Director, Patient Affairs Strategy and Operations, the Director, Patient Focused Drug Development and Innovation will design and lead strategic collaborations to ensure patient focused drug development across the pipeline and embed the patient voice into R&D decision-making. This role integrates the perspectives of patients and caregivers into the strategic and operational framework of the organization, spanning research and development to develop innovative solutions to support clinical trials that meet the needs of the patient community.