Sr Program Manager - Retail Delivery BECUSr Program Manager - Retail DeliveryTukwila, WAFull timeProgram & Initiative Leadership: You'll lead and actively participate in cross-functional programs & initiatives that drive Retail Delivery strategic priorities, ensuring successful delivery from concept through execution. People & Enablement Strategy: You'll lead the execution of people and talent strategies, including sales and service enablement and established enterprise talent development approaches, ensuring frontline teams have the tools, training, and support needed to succeed.
GC Retail Operations Manager Store 232 Guitar Center Stores IncGC Retail Operations Manager Store 232Lynnwood, WA$22.39–$33.58 / hourFull timeInterpersonalCommunication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
Assistant Manager, Retail & Delivery - Seattle Service Center Rivian Automotive, LLCAssistant Manager, Retail & Delivery - Seattle Service CenterSeattle, WA$71,300–$89,100 / yearFull timeMust have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment. This leader possesses a proven track record of delivering a world class customer and employee experience, demonstrating operational excellence, exceptional leadership skills, and a strong drive for results.
Branch Manager Retail Bank - Phinney Ridge, Seattle Mechanics BankBranch Manager Retail Bank - Phinney Ridge, SeattleSeattle, WAFull timeDevelops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank.
NewGeneral Manager - Property & Asset Management Jones Lang LaSalle IncGeneral Manager - Property & Asset ManagementSilverdale, WAWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
Sr Manager, Retail Vendor Management, Hardlines Private Brands Amazon.com IncSr Manager, Retail Vendor Management, Hardlines Private BrandsSeattle, WAAs an organization, we build products that deliver value ( quality, price, convenience, sustainability) to customers and innovate to stay ahead of evolving customer needs. Establish strong partnerships with cross-functional teams at Amazon, ensuring we build the tools to seamlessly scale operations as the business grows.
Retail - Inventory Manager, Inventory Management (U-Village) Aritzia IncRetail - Inventory Manager, Inventory Management (U-Village)Seattle, WA$32–$37 / hourSupport in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology support. As the Inventory Manager, you will manage and educate the Inventory team on the movement of merchandise into and out of the store, while contributing to seamless operations in all aspects of the retail space.
Manager, Account Management, Retail Business Services (RBS) Amazon.com IncManager, Account Management, Retail Business Services (RBS)Seattle, WAYou'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon.
Sr. Program Manager - Change Management, WWGS BizOps AmazonSr. Program Manager - Change Management, WWGS BizOpsSeattle, WAUSA, IL, Chicago - 115,600.00 - 160,000.00 USD annually USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually About the team The Retail Growth and Development team is passionate about creating exceptional shopping experiences through innovative store design and strategic improvements.
Instock Manager, WWGS Inventory Management AmazonInstock Manager, WWGS Inventory ManagementSeattle, WAPartner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflows - Deep dive Instock performance to develop insights and represent this perspective in discussions with stakeholders across the organization. Your analytical prowess will help identify opportunities for improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow of products within the supply chain network.
Senior Product Manager 2 - Transportation Management System Nordstrom IncSenior Product Manager 2 - Transportation Management SystemSeattle, WA$166,000–$258,000 / yearThe Senior Product Manager 2 -Transportation Management System (TMS) is a senior leader on the Supply Chain Product Management team, responsible for owning the strategy, roadmap, and end-to-end delivery of TMS capabilities that power Nordstrom's transportation network. The ideal candidate brings a strong point of view on how TMS platforms drive transportation efficiency, carrier execution, and cost optimization and knows how to translate that expertise into aligned roadmaps that move fast and deliver measurable outcomes.
Retail Store Management Burlington Coat Factory Whse.Retail Store ManagementEverett, WashingtonIf you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! As a Store Manager, you’ll be responsible for successfully managing all store operations tasks to maximize sales results while bringing “Our Burlington” values to life in your store.
Product Manager 2 - Merchandising Price Management Nordstrom IncProduct Manager 2 - Merchandising Price ManagementSeattle, WA$121,500–$188,500 / yearThe role involves planning the markdown and base retail product roadmaps, prioritizing the backlog, leading product discovery and backlog refinement, and measuring and communicating results of the features delivered to production. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal.
Product Manager 2 – Merchandising Price Management NordstromProduct Manager 2 – Merchandising Price ManagementSeattle, WashingtonThe role involves planning the markdown and base retail product roadmaps, prioritizing the backlog, leading product discovery and backlog refinement, and measuring and communicating results of the features delivered to production. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal.
TikTok Shop - Strategy & Operations Manager, Global E-Commerce Resource Management TikTok IncTikTok Shop - Strategy & Operations Manager, Global E-Commerce Resource ManagementSeattle, WAThe team operates at the center of global planning and resource allocation, partnering closely with regional leaders to ensure investments are deployed effectively and aligned with business priorities. About the team: The Global E-commerce Resource Management team for TikTok Shop plays a critical role in driving scalable growth across our international markets.
Retail - Associate Boutique Manager, Boutique Management (Bellevue Square) Aritzia IncRetail - Associate Boutique Manager, Boutique Management (Bellevue Square)Bellevue, WA$35–$39 / hourThis is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
Sr. Program Manager, Special Projects, Worldwide Grocery Stores (WWGS) - Workforce Management Team Amazon.com IncSr. Program Manager, Special Projects, Worldwide Grocery Stores (WWGS) - Workforce Management TeamSeattle, WAYou will work across Finance, Process, Field, Store Development Growth and HR teams to define and improve leadership structures, refine business architecture across multiple retail concepts, and leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios. Partner with Finance, Process, Field, and HR teams to shape and refine the store leadership structure vision across retail formats, define improvements to organizational models, and drive scalable delivery aligned to our long-term business architecture.
Manager Category Management - Private Brands Chewy IncManager Category Management - Private BrandsBellevue, WA$129,500–$207,000 / yearThe ideal candidate will have excellent verbal and written communication, strong negotiations and ecommerce experience, the ability to execute and communicate customer lead strategies, and work well across other teams including Product development, Finance, Inventory Management, and Site Experience. What You'll Need: Minimum of 8+ years in category management, account management, product management, financial analysis and/or marketing in a retail organization; Minimum of 8+ years negotiation experience; Manager experience of a small team; Strong in Excel; SQL a bonus.
Vendor/Buyer Manager, Worldwide Grocery Category Management AmazonVendor/Buyer Manager, Worldwide Grocery Category ManagementSeattle, WAUSA, NY, New York - 66,300.00 - 103,400.00 USD annually USA, TX, AUSTIN - 53,700.00 - 94,000.00 USD annually USA, VA, Arlington - 53,700.00 - 94,000.00 USD annually USA, WA, Seattle - 80,200.00 - 94,000.00 USD annually The ideal candidate possesses experience in buying, marketing and/or finance; with a track record of successful relationship management, strong analytical acumen, experience generating and managing reporting and analysis.
Instock Manager, Site Support, WWGS Inventory Management AmazonInstock Manager, Site Support, WWGS Inventory ManagementSeattle, WAUSA, IL, Chicago - 53,700.00 - 94,000.00 USD annually USA, TX, AUSTIN - 53,700.00 - 94,000.00 USD annually USA, VA, Arlington - 53,700.00 - 94,000.00 USD annually USA, WA, Seattle - 80,200.00 - 94,000.00 USD annually Amazon's grocery business has experienced remarkable growth, with groceries becoming some of our most frequently purchased items alongside everyday essentials like paper towels and household products.
Sr. Manager, Product Management, Amazon Extra Large Logistics (AMXL) Amazon.com IncSr. Manager, Product Management, Amazon Extra Large Logistics (AMXL)Bellevue, WAThe role requires building compelling business cases, influencing cross-org partners (Retail, FBA, VAS Tech, regional operations) without direct authority, and translating growth opportunities into funded, resourced products that deliver measurable volume and revenue impact. The initiatives this team drives directly determine how many new customers enter the AMXL network, what products become deliverable, and which revenue streams get built - making this one of the highest-leverage growth roles in the organization.
Sr. Business Development Mgr., Global Vendor Management (GVM) AmazonSr. Business Development Mgr., Global Vendor Management (GVM)Seattle, WAWe are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries and organizations (Retail, Advertising, Devices, AWS, Amazon Business, Logistics, and Sustainability). Description The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon.
Instock Manager , WWGS Inventory Management AmazonInstock Manager , WWGS Inventory ManagementSeattle, WAAmazon's grocery business has experienced remarkable growth, with groceries becoming some of our most frequently purchased items alongside everyday essentials like paper towels and household products. This role focuses on managing inventory availability and health across our grocery stores and fulfillment centers, partnering with vendors and internal teams to optimize the customer experience.
Management Internship MenardManagement InternshipBellevue, WashingtonAs you progress through the 12-week Management Internship program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future! Our Management Internship is a paid, hands-on training program designed to develop and prepare you for the world of Retail Management.
Management Trainee Enterprise MobilityManagement TraineeBothell, WAMust have 6 months cumulative experience in the last 5 years in any of the following: + Sales: (i.e. commission sales or sales with set goals and/or bonus potential) + Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) + Leadership (i.e. management, military, athletics/team activities, clubs, organizations or community involvement) + Must have a valid driver's license with no more than 2 civil moving violations on driving record in the last 3 years. We offer a robust **Benefits Package** including, but not limited to: + Competitive Compensation - **This position offers targeted 1st year annual compensation of $60,000 based on a 45-hour work week, which includes an hourly rate of $24.29/hour plus overtime.** + **Paid Time Off** , starting with 14 days in your first year + 6 paid holidays + **Health, Dental, Vision insurance** ; Life Insurance; Prescription coverage + **Employee discounts** on car rentals, car purchases and much more!
Senior Manager, Warehousing & Logistics Operations Management, Logistics Operations Mondelez InternationalSenior Manager, Warehousing & Logistics Operations Management, Logistics OperationsSeattle, WA$140,300–$192,940 / yearWe have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country. **Operational Strategy & Project Leadership (50%):** + Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain.
Finish Line Macy's Store Management - Metro Center, Washington, DC The Finish LineFinish Line Macy's Store Management - Metro Center, Washington, DCColumbia, WashingtonJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy's Store Management - Alderwood, Lynnwood, WA The Finish LineFinish Line Macy's Store Management - Alderwood, Lynnwood, WALynnwood, WashingtonJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
JD Store Management - Southcenter Mall, Seattle, WA The Finish LineJD Store Management - Southcenter Mall, Seattle, WASeattle, WashingtonJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
JD Store Management - Alderwood Mall, Lynwood, WA The Finish LineJD Store Management - Alderwood Mall, Lynwood, WALynnwood, WashingtonJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy's Store Management - Bellevue Square, Bellevue, WA The Finish LineFinish Line Macy's Store Management - Bellevue Square, Bellevue, WABellevue, WashingtonJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
JD Store Management - Alderwood Mall, Lynwood, WA JD Sports Fashion PlcJD Store Management - Alderwood Mall, Lynwood, WALynnwood, WAJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
JD Store Management - Southcenter Mall, Seattle, WA JD Sports Fashion PlcJD Store Management - Southcenter Mall, Seattle, WASeattle, WAJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Alderwood, Lynnwood, WA JD Sports Fashion PlcFinish Line Macy''''s Store Management - Alderwood, Lynnwood, WALynnwood, WA$17.63–$18.13 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Senior Manager, Product Management - Text Analytics Qualtrics International Inc (Inactive)Senior Manager, Product Management - Text AnalyticsSeattle, WA$253,500–$333,000 / yearLeading a dedicated team of product managers and partnering deeply with applied science and engineering, you will directly influence how over 18,000 global clients understand open-ended feedback, conversations, and unstructured data across the entire Qualtrics ecosystem. Here are examples of what you will accomplish in this role: Drive Next-Gen Architecture: Define and execute a multi-year hybrid roadmap that seamlessly blends classical NLP precision with the reasoning power of LLMs across all Qualtrics product lines.
Project Manager - Retail SEC Yantran LLCProject Manager - Retail SECSeattle, WAJob Summary: We are seeking an experienced Project Manager with a strong background in Retail Socio-Economic Classification (SEC) to lead software development projects within our retail sector. The ideal candidate will possess a deep understanding of retail business dynamics and be adept at managing complex projects that drive business value and enhance customer experience.
NewRetail Store Manager Work-WorlRetail Store ManagerSeattle, WA$60,000–$75,000 / yearPosition OverviewNow Hiring: Store ManagerSchedule: Full-timeCompensation: $60,000-$75,000 Yearly (DOE)Location: Shoreline, WAWhistle Workwear is part of the Work World family of brands. What it's like working here:Each store operates on a lean and close-knit group of team members and managers.
Retail Store Manager Whistle WorkwearRetail Store ManagerShoreline, Washington$60,000–$75,000 / yearFull timeWhat it’s like working here: Each store operates on a lean and close-knit group of team members and managers. Set expectations for customer engagement, store policies and procedures to appropriately manage expenses while maximizing sales and profitability.
Senior Architectural Project Manager - Grocery Retail MG2 CorpSenior Architectural Project Manager - Grocery RetailSeattle, WA$90,000–$130,000 / yearAs a senior leader within the project delivery structure, you will serve as the day-to-day lead for assigned grocery client accounts ("book of work"), overseeing the design and delivery of multiple concurrent projects regionally or nationally. This role combines client account stewardship, technical project leadership, and team management with specialized knowledge of grocery environments-from specialty food retail to full-scale supermarket developments.
Sr. Engineering Manager - Retail Hub NordstromSr. Engineering Manager - Retail HubSeattle, WA$191,000–$297,000 / yearEngineering Manager for Retail Hub, you will lead a team of full-stack engineers responsible for one of Nordstrom's key merchandising platforms - a modern micro-frontend (MFE) and backend-for-frontend (BFF) platform that powers the internal tools and experiences merchandising teams rely on every day. A Day in the Life + Lead and manage a team of full-stack engineers responsible for Retail Hub - a composable platform built on the micro-frontend and backend-for-frontend pattern that serves as the primary interface for merchandising business users.
Associate Manager, Retail Partnerships DoorDash IncAssociate Manager, Retail PartnershipsWA$110,600–$162,800 / yearWe value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space.
Retail Manager in Training| Bellevue LovisaRetail Manager in Training| BellevueBellevue, Washington$23–$24Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Support Store Manager in training, coaching, and developing store associates.
Architecture Manager (Retail Store Design) REI (Recreational Equipment Inc.)Architecture Manager (Retail Store Design)Seattle, Washington$98,300–$157,400 / yearThe Architecture Manager oversees design phases for multiple projects simultaneously at varying stages of development working in partnership with cross-functional teams including Real Estate, Construction, Concept Design, Store Planning, Construction Procurement, Facilities, Store Operations, and Sourcing. Overview: REI is seeking an innovative Architecture Manager to lead the architectural design team while delivering high-quality design documentation to execute projects within our fleet of stores.
Retail Stocking Manager Harbor Freight ToolsRetail Stocking ManagerKent, WA$30–$33 / hourClosed on Thanksgiving, Christmas & Easter + Clear path to promotion & continuous leadership development + Stable employment with growing company What You'll Do: + Ensure and model professional customer service + Maintain a safe, clean, and organized store + Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities + Lead, coach, and develop others + Serve as Leader on Duty as scheduled + Be a subject matter expert in your role and model "Great Place To Work" behaviors + Ensure items are in stock and priced correctly + Other duties as assigned Auto req ID:177891BRState:WACity:Kent, WA, United StatesRequirements: Who You Are: + Must be at least 18 years old. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools.
Retail Store Manager - Dockside Cannabis (Future Opportunities) Dockside CannabisRetail Store Manager - Dockside Cannabis (Future Opportunities)Seattle, WAFull timeRecap monthly store performance, reporting current business trend to cover every aspect of the business, as well as competitor performance; Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and other data, and develop action plans in collaboration with the Support Team to drive sales. Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product support.
Retail Store Manager Trademango Solutions IncRetail Store ManagerBellevue, WA$100,000–$120,000 / yearA Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening. Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty.
NewRetail Store Manager PetSmartRetail Store ManagerSeattle, WAThis role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store. PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.
Client Success Manager | Retail Media | Remote (USA-based) | $80k - $100k USD + Bonus White BayClient Success Manager | Retail Media | Remote (USA-based) | $80k - $100k USD + BonusBellevue, WashingtonRemoteWorking closely with internal teams across product, sales, and operations, this individual will play a key role in improving client experience, strengthening workflows, and supporting continued customer growth. The successful candidate will act as a trusted partner to brands and agencies, providing strategic guidance, resolving issues, and identifying opportunities to strengthen engagement and long-term success.
NewHigh-Impact Store Manager - Retail Leadership & Sales Techtronic Industries Power EquipmentHigh-Impact Store Manager - Retail Leadership & SalesSeattle, WAThe ideal candidate will possess a minimum of 5 years of retail management experience, retain a Bachelor's degree in business management, and have a strong customer service focus. Techtronic Industries Power Equipment is seeking a results-driven Store Manager for their Seattle Outlet Store.
Retail Manager - Firearms - WA BPS Direct LLCRetail Manager - Firearms - WAWA$26–$29.25 / hourStaffs the Department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.