In this role, you will bring:Education and Experience Required:* BS/BA in business or related field or equivalent experience.* 5-7 years of people leadership experience, including managing and developing self-directed teams and collaborating with internal and external counsel on operational and documentation requirements required.* 5-7 years' experience in heavy equipment loan or lease operations management within the commercial trucking, construction equipment, motor coach, or related equipment industries, with a strong track record servicing commercial transactions and expertise in UCC 1 filings, titling, and lease/loan documentation preferred.* 3-5 years of experience in vendor negotiation, with a proven ability to drive favorable terms, manage partnerships, and enhance service delivery through third‑party providers.* This position sits within Volvo Financial Services USA divsion, reports to the Director, Retail Operations and will be located in Greensboro, NC.Responsibilities:* Provide strong demonstrated leadership, management, training, coaching, and performance feedback & evaluations for Retail Operations team members (Funding, Booking, Collateral Administration and Customer Experience).* Manage and approve pre- and post-closing retail transactions within delegated authority, ensuring accuracy and compliance across lease and loan documentation, complex legal structures, insurance and title requirements, loan covenants, and UCC filings.*