Primary Skills: Business analysis, requirements elicitation, interviewing, facilitation, stakeholder management, Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Visio, process mapping, workflow documentation, technical/business diagrams, current-state assessments, documentation gap analysis, SOP and runbook development, documentation governance. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership.