p>ADDITIONAL PREFERRED QUALIFICATIONS: Experience supervising 15+ employees in a high-volume, luxury retail environment Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively Genuine passion for people: you enjoy engaging with customers and mentoring your employees You care about the customer experience; you are a gracious host, and you exude hospitality Guests know you by name and seek you out because of the service and experience you provide Strong business acumen with ability to drive teams to achieve revenue goals and continuously improve Demonstrated success developing bench strength and future leaders High collaboration and presence; a natural at building rapport with customers and businesses Strong hospitality mindset aligned with Nespresso's House of Hospitality Agility and patience with learning new systems, software programs, and reporting methods.
WHAT YOU WILL BRING:
4+ years of experience in fast-paced or luxury retail 3+ years of supervisory experience High School Diploma or GED required; bachelor's degree preferred Strong time management and prioritization skills Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.