Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the test, & Thank them for choosing our center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customers. This includes, but is not limited to, burning CDs, collection of films, obtaining comparison films screening patient and paperwork for submission to the Radiologist.