These roles also support the 24x7x365 Systems Operation Center (SOC) by continuously monitoring IT resources, detecting outages and performance issues, and responding rapidly to minimize downtime and protect mission-critical services, ensuring the integrity and availability of hardware, network, and server systems. Responsibilities include end-user vulnerability remediation through remote and onsite support, handling remediation tickets, providing technical guidance, analyzing performance and documentation, and supporting email, directories, operating systems, and desktop applications.