Provide hands-on leadership and direct support for customer inquiries, order entry, order changes, expediting, product availability, pricing questions, sales programs, billing, credit, claims, delivery expectations, and other commercial service needs. You will set priorities, develop people, strengthen processes, and hold the organization accountable for results while also remaining actively involved in customer escalations, strategic accounts, order and service issues, reporting, systems work, and day-to-day execution when business needs require it.