Demonstrated ability to provide advanced Tier 2 support, perform incident triage, assess business impact, conduct first-level root-cause analysis, gather evidence, trace transactions across connected applications, and coordinate escalation with Tier 3 specialists or accountable technical teams. Strong functional knowledge of D365 F&O and end-to-end Finance processes, including financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, credit and collections, reporting, tax, treasury, cash application, and financial close.