Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. You will provide direct leadership to Appeals Examiners and support staff, monitor operational performance, address escalations, and partner with clients and internal stakeholders to improve quality, productivity, turnaround times, and the overall appeals process.