The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale. This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilities.