OTHER

FEED

UNKNOWN

This role is responsible for developing and executing marketing strategies, managing customer interactions, and supporting sales initiatives to drive business growth and customer satisfaction. Develop and manage customer and prospect segmentation strategies, leveraging CRM data to execute targeted marketing initiatives that improve engagement, conversion, and revenue growth.

J&J Truck Bodies & Trailers is seeking a Marketing / Customer Service Manager who will lead brand promotion efforts while ensuring exceptional customer experience. This role is responsible for developing and executing marketing strategies, managing customer interactions, and supporting sales initiatives to drive business growth and customer satisfaction. Essential Duties and Responsibilitiesinclude the following. Other job-related duties may be assigned in conformance with state and federal regulations:Marketing:<ul><li>Own the company's CRM platform, ensuring data integrity, system adoption, and alignment across marketing, sales, warranty, and customer service to drive efficiency and performance.</li><li>Develop and manage customer and prospect segmentation strategies, leveraging CRM data to execute targeted marketing initiatives that improve engagement, conversion, and revenue growth.</li><li>Develop and implement multi-channel marketing strategies to promote J&J products and services (direct B2B sales, web, e-commerce, and retail).</li><li>Manage social media platforms, website content, and digital marketing campaigns.</li><li>Oversee agency and vendor-led marketing and sales programs, including promotions and campaigns.</li><li>Oversee content creation, branding, advertising and serve as the champion of brand standards across channels.</li><li>Support e-commerce initiatives including maintaining and updating Shopify or similar platforms.</li><li>Track and analyze marketing performance metrics and adjust strategies accordingly.</li><li>Coordinate and manage company participation in trade shows, including logistics, booth setup, and promotional materials.</li><li>Plan and execute customer engagement events such as vendor appreciation events.</li></ul>Customer Service:<ul><li>Oversee daily customer service operations and ensure timely, professional responses.</li><li>Handle customer inquiries, concerns, and escalations with solution-focused approach.</li><li>Monitor and track customer and warranty trends and share data-informed findings with relevant departments including Quality, Engineering and Sales.</li><li>Develop and implement processes to improve customer satisfaction and retention.</li><li>Train and support customer service staff as needed.</li><li>Maintain strong relationships with customers to enhance overall experience.</li></ul>Sales & Administrative Support:<ul><li>Collaborate with sales team to ensure a smooth flow from quoting through invoicing.</li><li>Assist with customer communications related to orders, timelines, and follow-ups.</li><li>Supervise office administration tasks related to marketing and customer service functions.</li></ul>Supervisory Responsibilities<ul><li>Directly supervises the office administrator, warranty administrator, and field technician.</li><li>Primary point of contact for marketing agencies, content developers and vendor marketing.</li><li>Provide training, coaching and performance management to team members.</li><li>Establish clear expectations and ensure accountability for service standards.</li><li>Foster a positive, team-oriented work environment focused on customer satisfaction.</li></ul>Education and/or Experience <ul><li>Bachelor's degree (B. A.) in Business Administration, Marketing, or related field required.</li><li>3+ years of experience in marketing, customer service, or a related role required.</li><li>Prior supervisory or team leadership experience preferred.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Experience in market research and data analysis preferred.</li><li>Experience with social media management, digital marketing tools, and e-commerce platforms preferred.</li><li>Experience coordinating events, tradeshows, or customer engagement activities preferred.</li></ul>Benefits:<ul><li>401(k) matching</li><li>Dental Insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>#HP

Riggs Industries

Marketing / Customer Service Manager

Administrative Skills

Advertising

B2B eCommerce

Billing

Brand Marketing (Branding)

Business Administration

Business Growth

Channel Marketing

Channel Strategies

Coaching

Communication Skills

Content Development

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Retention/Renewal

Customer Satisfaction

Customer Service Evaluation

Customer Service Management

Customer Service Operations

Customer Support/Service

Customer Training

Data Analysis

Data Quality

Dental Insurance

Develop and Maintain Customers

Event Management

Leadership

Logistics

Market Research

Market Segmentation

Marketing

Marketing Campaign

Marketing Metrics

Marketing Strategy

On Site Support

Online Marketing

Operations

Organizational Skills

Outbound Marketing

Performance Analysis

Performance Management

Performance Metrics

Problem Solving Skills

Process Improvement

Promotional Programs

Quality Engineering

Resolve Customer Issues

Retail

Revenue Growth

Sales

Sales Administration

Sales Support

Social Media

Target Marketing

Team Lead/Manager

Team Player

Time Management

Trade Show Management

Trade Shows

Training/Teaching

eCommerce

eCommerce (B2X) Marketing

eCommerce Sales

Talent Acquisition

We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals. If you're applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

<div class="content-intro">Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals.For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success.We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.Join us in shaping the future of learning and workforce development! <hr/> </div>We are seeking a dynamic and experienced Senior Product Manager to join our team. In this critical role, you will help define and execute the vision, strategy, and roadmap for Degreed's application. Your expertise in the enterprise SaaS market and track record of delivering high-impact products will shape the future of Degreed.Specifically, this role will be responsible for key elements of the application, which will naturally evolve over time based on our business priorities. One primary focus will be leveraging AI to improve efficiency, effectiveness, and engagement.This role will balance strategic planning with hands-on execution; spending around 25% on strategic planning, 25% on Product Marketing and External Engagement, and roughly 50% on operational execution. Key Skills<ul><li>Strategic Thinking: Ability to define and contribute to product vision and strategy in alignment with business goals.</li><li>Execution & Delivery: Strong focus on driving key product initiatives to completion in a fast-paced environment.</li><li>Technical Acumen: Strong understanding of software development, cloud technologies, and platform architecture.</li><li>Market Awareness: Experience in assessing customer needs, conducting competitive analysis, and identifying opportunities in enterprise SaaS markets.</li><li>Communication: Strong verbal, written, and presentation skills to align stakeholders and drive cross-functional collaboration.</li><li>Data-Driven Decision Making: Skilled in leveraging metrics and analytics to guide product decisions.</li><li>Customer-Centric Approach: Demonstrated ability to deliver exceptional customer experiences.</li></ul> Experience<ul><li>Proven 8–10 years of product management experience in the SaaS industry.</li><li>Industry Knowledge: Experience and familiarity with enterprise software and large enterprise customer challenges.</li><li>Agile Expertise: Comfortable working within agile methodologies and adapting to dynamic, global environments.</li><li>Technical Proficiency: Knowledge of API-driven platforms, understanding of developer ecosystems, and experience with tools such as JIRA. Familiarity with AI-driven product development, prototyping, and product-led experimentation is highly desirable.</li><li>Bonus Experience: Background in corporate learning, HR information systems, or enterprise learning solutions.</li></ul> Key Responsibilities<ul><li>Product Strategy & Execution: Contribute to and execute on product strategy, ensuring alignment with company objectives and market needs.</li><li>Roadmap Development: Support roadmap prioritization based on impact and customer feedback. Translate strategic goals into actionable initiatives. Work closely with engineering to ensure timely and high-quality execution.</li><li>Stakeholder Collaboration:  Partner with engineering, sales, marketing, and customer success teams to ensure successful product launches and adoption.</li><li>Market Analysis: Conduct market research, customer interviews, and competitive analysis to inform new product development opportunities and enhancements.</li><li>Product Lifecycle Management: Manage features from ideation to launch, ensuring they meet customer and business objectives.</li><li>Customer Advocacy: Act as the voice of the customer, ensuring the application meets and exceeds user expectations.</li><li>Metrics & KPIs: Track, and analyze key performance indicators (KPIs) to measure success and refine strategy.</li><li>Product Enablement: Collaborate with internal teams to provide the necessary knowledge and tools for effective sales, marketing, and customer support.</li></ul><div> Compensation<div><div>We are committed to fair and equitable compensation practices.</div><div>The total pay range for this role is annual €130,000 - €168,000 Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.</div></div></div><div class="content-conclusion"> <hr/><h3 style="line-height:1">Benefits </h3>We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success. View the full details here:<a href="https://px.sequoia.com/globalcompanybenefits" rel="nofollow">https://px.sequoia.com/globalcompanybenefits</a><hr/><h4 style="line-height:1">At Degreed, We Value</h4> Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.  Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations. 欄 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.By joining Degreed, you'll be part of a community that values learning, collaboration, and meaningful impact. If you're passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.<h4 style="line-height:1"></h4><hr/><h4 style="line-height:1">Work Environment & Physical Demands</h4>Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements. For remote and hybrid roles, you'll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively. We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.<hr/><h4 style="line-height:1">Additional Information</h4>Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training. Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.  Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.  E-Verify Participation – Degreed participates in the E-Verify employment verification program.<hr/><h4 style="line-height:1">Global Data Privacy Notice for Job Candidates & Applicants</h4>If you're applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies: •  <a href="https://explore.degreed.com/privacy/" rel="nofollow noopener noreferrer" target="_blank">Global Privacy Notice</a> •  <a href="https://degreed.zendesk.com/hc/en-us/articles/4409131149458-General-Data-Protection-Regulation-GDPR-Degreed-Update" rel="nofollow noopener noreferrer" target="_blank">DPR Compliance Details</a>By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.<hr/><h4>Fraudulent Recruitment Warning </h4>Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team. Degreed will never: Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms. Request sensitive personal or financial information in unsolicited communications. Offer jobs requiring upfront payments or promising unrealistic returns. Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.</div>

Degreed

Senior Product Manager

Agile Programming Methodologies

Application Programming Interface (API)

Artificial Intelligence (AI)

Atlassian JIRA

Cloud Computing

Competitive Analysis/Strategy

Cross-Functional

Customer/Client Research

Disability Accommodations

Diversity

Ecosystems

Employee Retention

Engagement Marketing

Enterprise Applications

Establish Priorities

HRIS/HRMS

Information/Data Security (InfoSec)

Market Analysis

Metrics

Physical Demands

Presentation/Verbal Skills

Privacy Regulations

Product Development

Product Documentation

Product Lifecycle Management

Product Management

Product Marketing

Product Programs

Product Strategy

Product/Service Launch

Prototyping

Regulations

Sales Tools

Slack

Software Development

Software as a Service (SaaS)

Strategic Planning

Writing Skills

GreenHouseAPI

Management:<ul><li>Engage with customers, partners, and internal stakeholders to gather feedback and requirements.</li><li>Communicate product plans, progress, and updates to stakeholders and senior management.</li><li>Manage expectations and ensure alignment across all stakeholders.</li></ul></li><li>Performance and Optimization:<ul><li>Monitor product performance using analytics and KPIs.</li><li>Identify areas for improvement and implement changes to optimize the user experience.</li><li>Drive adoption and usage of the product through effective marketing and customer success strategies.</li></ul></li><li>Leadership and Mentorship:<ul><li>Mentor and guide junior product managers and other team members.</li><li>Foster a collaborative and innovative team environment.</li><li>Champion a customer-centric culture within the organization.</li></ul></li></ul> Development:<ul><li>Lead the end-to-end product development process, from concept to launch.</li><li>Collaborate with engineering, design, marketing, and sales teams to ensure successful product delivery.</li><li>Write detailed product requirements, user stories, and acceptance criteria.</li></ul></li><li>Stakeholder

We are looking for an experienced and dynamic Senior Product Manager to join our team and lead the development of our HR Tech SaaS platform. In this role, you will be responsible for defining and executing the product strategy, collaborating with cross-functional teams, and driving the product development lifecycle to deliver innovative and high-quality HR solutions.Key Responsibilities:<ul><li>Product Strategy and Roadmap:<ul><li>Develop and communicate a clear product vision and strategy aligned with company goals.</li><li>Define and prioritize the product roadmap based on customer needs, market trends, and business objectives.</li><li>Conduct market research and competitive analysis to identify opportunities and threats.</li></ul></li><li>Product Development:<ul><li>Lead the end-to-end product development process, from concept to launch.</li><li>Collaborate with engineering, design, marketing, and sales teams to ensure successful product delivery.</li><li>Write detailed product requirements, user stories, and acceptance criteria.</li></ul></li><li>Stakeholder Management:<ul><li>Engage with customers, partners, and internal stakeholders to gather feedback and requirements.</li><li>Communicate product plans, progress, and updates to stakeholders and senior management.</li><li>Manage expectations and ensure alignment across all stakeholders.</li></ul></li><li>Performance and Optimization:<ul><li>Monitor product performance using analytics and KPIs.</li><li>Identify areas for improvement and implement changes to optimize the user experience.</li><li>Drive adoption and usage of the product through effective marketing and customer success strategies.</li></ul></li><li>Leadership and Mentorship:<ul><li>Mentor and guide junior product managers and other team members.</li><li>Foster a collaborative and innovative team environment.</li><li>Champion a customer-centric culture within the organization.</li></ul></li></ul>

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