Key Responsibilities: Provide best-in-class, multi-tiered onsite technical support to clients as scheduled or in response to service requests.• Diagnose, troubleshoot, and resolve hardware and software issues, including upgrading components and replacing faulty parts.• Our core offering entails an IT department service, wherein customers seamlessly integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as extensions of their own organizations.