Serve as the business leader and partner with Service Operations, IT, and R&D teams to enhance technician productivity by simplifying workflows, providing easier access to the information required to diagnose and resolve customer issues, consolidate machine history, service data, documentation, diagnostics, and repair information into unified workflows that increase efficiency and first-time fix rates. The role is responsible for developing and managing the service portfolio, driving recurring revenue growth through pricing and attachment strategies, enabling sales through marketing and commercial tools, and leading cross-functional initiatives that modernize the systems and processes used by customers, sales teams, and field technicians.