Melbourne, FL30+ days ago
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and servicesAct as a resource of all product knowledge and service supportSchedule activities as required for special eventsActively listen to the customer while controlling the interaction to lead the customer in a professional and efficient mannerAct as a liaison between the customer, service support, and dealership by following up to ensure customer satisfactionBe responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needsBe responsible for handling emails and chatsExhibit strong follow-up and organizational skills in both verbal and written communicationBe responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers)Return all email and voice mail messages promptly, and follow up with customers and dealers as committedBe responsible for documenting customer inquiries and concernsUse applicable customer satisfaction tools to resolve customer issues. What You’ll Be DoingThe Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.