Bloomington, IL2 days ago
Oversee and ensuring swift completion of all warranty issues and shop bikes* Maintain primary point of contact with Specialized warranty representative* Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)* Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals* Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface* Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our ridersWHAT YOU NEED TO WIN* Passion for cycling and the Specialized brand* A current or former retail employee with 1+ years of experience* Excellent communication with the ability to effectively interact with riders and team members* Must be able to work as business dictates which includes weekends* Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching* Able to lift at least 50 lbs. HOW YOU'LL MAKE A DIFFERENCE* Overall profitability of the department: covering and exceeding departments' run cost* Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff* Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)* Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication.*