In collaboration with families, guardians, waiver service providers, and other community members or agencies, the SSA will coordinate services and supports for the individual served; Provide follow-up discussions via phone, email, video, in-person or other contact to aid in the development of outcomes that ensure health and welfare to help the person live their best life; Ensures that services and supports authorized through the ISP process are within an individual’s assigned budget; When deemed necessary, develops, monitors implementation, and completes ongoing reviews of Restrictive Measures in accordance with State rules and regulations as well as Board Policy for assigned cases; As directed, consults with teams and peers for individuals exhibiting challenging behaviors; Follows up with service providers to assure services are being provided per the ISP; Provides continuous monitoring of authorized services and reviews the individuals’ progress per the proposed or intended outcome of the ISP. Communicates outcomes with the individual’s team and provides follow up on areas for improvement; Assures that Level of Care Assessment, and other assigned assessments as identified by County and State rule requirements, are completed and/or coordinated, as applicable; Assists individuals to receive services in the least restrictive manner possible; Assures individuals are connected with appropriate community resources to meet their service and support needs; Educates individuals, and assures they have free choice of provider, as applicable; Completes daily Targeted Case Management (TCM) notes to document all services delivered, TCM notes are subject to subpoena, billable TCM notes are billed to the individual’s Medicaid; Adheres to work assignment timelines, including TCM and ISP; Provides excellent customer service in order to support the Board’s mission and vision.