Guest Experience & HospitalityAs a Spa Concierge, you will:Warmly welcome guests and create an exceptional experience from arrival through departureCheck guests in and out efficiently and accuratelyAnswer incoming calls and provide knowledgeable, gracious assistanceSchedule appointments and help guests select services based on their individual needs and goalsMatch guests with the appropriate service providers whenever possibleEscort guests throughout the spa and help them feel comfortable and cared forExplain spa experiences, services and amenitiesAnticipate guest needs and look for opportunities to make each visit exceptionalProcess payments, gift cards and other transactions accuratelyAssist with guest questions or concerns with professionalism, warmth and good judgmentCommunicate closely with massage therapists, estheticians, managers and fellow Concierges throughout the day Spa Operations & Behind-the-Scenes ResponsibilitiesCreating an exceptional luxury experience requires attention to what guests see and what happens behind the scenes. Spa Concierges also:Prepare and reset therapeutic bath and infrared sauna experiencesEscort and prepare guests for baths, saunas and other specialty experiencesAssist with laundry throughout the day and maintain an appropriate supply of fresh linensRestock supplies and guest amenitiesHelp maintain beautifully presented guest, treatment and common areasSupport service providers and fellow team members as neededHelp ensure the spa remains organized, clean and prepared throughout the dayStep in wherever needed during busy periods to keep the guest experience running seamlessly Everyone on our team contributes to maintaining the environment our guests expect.