Reporting to the Director of IT Service Management and Endpoint Solutions, the Support Desk Manager provides leadership for the Information Technology Support Desk, serving as the primary point of contact for technology support services across Grand Rapids Community College. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law.