You qualify at the GS-11 grade level if you possess one of the following: One year of specialized experience, equivalent to the GS-09 grade level in Federal service, that demonstrates the ability to ???????1) Utilizing administrative processes and documentation requirements ensuring efficient and effective operation of assigned program areas; 2) Preparing reports and organize briefings to managers regarding operations; and 3) using analytical techniques to measure and improve assigned areas of responsibility; OR. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability, Administration and Management, Attention to Detail, Computer Skills, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Planning and Evaluating, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork.