Quality Improvement Functions: Develops monitoring systems for the collection, documentation and reporting of quality assessment and improvement data; extracts pertinent information from quality assessment and improvement studies, initiates corrective action plans, and re-monitors results Evaluates existing systems and processes and develops corrective action plans for service/quality trends identified Initiates changes and monitors for improvement Ensures that departments proactively respond to feedback from customers (internal and external) and implements improvement mechanisms to enhance the overall ability of the department to meet the customer's needs for laboratory services Fiscal Functions Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume and revenue variation reports, outpatient volume reports, mileage and expense logs; participates in MOR. Human Resource Functions: Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures; fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Screens, interviews and selects qualified individuals for open positions within the department Reviews all department employee job descriptions at least annually and revises, as needed.