Responsible for IT hardware inventory, assigning and delegating incoming help tickets, maintaining all scanning devices and user accounts, creating and implementing images for PC's, installing software packages, creation of Active Directory groups and user accounts, adding new e-mail user accounts, troubleshooting problems reported by users, adding and configuring network and stand-alone printers, adding and configuring devices on the wireless network, and assisting System Administrator and Network & Business Analyst with project implementations. Design, develop, implement new security polices for network users and maintain applications/systems necessary to collect and report data for business functions and to help build interdepartmental communication.