In addition to rooming patients, obtaining vital signs, documenting information, preparing exam rooms, and supporting procedures, Medical Assistants in this practice also perform front desk duties such as greeting patients, answering phones, scheduling appointments, supporting patient check-in/check-out, and assisting with general office needs. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.