Preferred qualifications include experience supporting billing and collections teams in an Am Law 100 or similarly complex legal organization, familiarity with legal financial systems such as Aderant or Elite and client billing guidelines, exposure to Lean, Six Sigma, or other continuous improvement methodologies, and participation in system implementations, upgrades, or large‑scale process transformation initiatives. Core competencies for the role center on continuous process improvement, SOP and process documentation, training and knowledge management, change management, strong stakeholder partnership, attention to detail and quality, and data‑driven decision making.