Essential Functions: Develop detailed knowledge and understanding of the business strategy, objectives, and goals• Establish relationships with key project leaders/product owners, and business stakeholder• Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment • Apply a structured change management approach and execute change-related activities• Administer and complete change management assessments• Support/Lead communication planning and execution efforts• Support/Lead training planning and execution efforts• Support/Lead adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc.• Consult and advise project team members and key business partners in the change process• Evaluate and ensure user readiness• Track and report issues to the Change Management Lead or Change Management Manager and/or project team• Monitor change adoption post implementation• Set expectations with team members and other stakeholders and continually manage those expectations• Conduct the following Change Management activities:o Conduct stakeholder impact assessments and analyseso Support onboarding activities for members of the change networko Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.o Design & Execute communications planso Design & Execute leadership involvement plano Design & Execute post-deployment support and reinforcement planso Assess adoption and prepare/execute adoption remediation plans as necessaryo Work with and coach both Associate Change Managers and Change Managers as they support the Senior Change Manager on various projects. The Senior Change Manager will work closely with the Lead Change Manager, Change Management Lead, Change Management Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans.