NewProduct Manager-Refractory Industry JobotProduct Manager-Refractory IndustryCrafton, PA$100,000–$115,000 / yearThis role serves as both a technical subject matter expert and customer-facing partner, working closely with steel producers to optimize slide gate refractory systems, improve casting performance, and support operational reliability. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Alumni Relations Operations Analyst Reed Smith USAlumni Relations Operations AnalystPittsburgh, AlleghenyFull timePartner with firmwide administrative, operational, and data teams—including more senior Alumni Relations data roles as applicable—to obtain data segmentations, align data definitions, ensure consistency across systems, resolve cross-functional data issues, support forward-looking analytics, and operationalize data insights. • Maintain, cleanse, and enrich alumni data across multiple systems and sources, ensuring accuracy, completeness, and consistency of contact, employment, location, and affiliation data; review and remediate data quality issues, including formatting inconsistencies, incomplete fields, and duplicate records; and perform regular data quality checks, audits, and reconciliations.
NewVice President, POM Product Management BNYVice President, POM Product ManagementPittsburgh, PAp>The Product Owner will lead a POD in the Sanctions Screening Group, one of the groups within the BNY Payments Enablement Enterprise Platform, with a mission to ensure strict adherence to regulatory expectations, reduce friction created by an evolving sanctions landscape and enabling the operations practice of the future. Collaborate with stakeholders across various Business, Operations, Technology, Compliance, and Client Services to define and refine business problems and expected outcomes.
NewSenior Vice President, POM Product Management BNYSenior Vice President, POM Product ManagementPittsburgh, PAp>To be successful in this role, we’re seeking the following: 8-10+ years of product management with experience creating strategic product roadmaps and working with cross-functional teams in a highly matrixed environment. Serve as a thought leader across the product organization, partnering with Product Heads, SVP Product Managers, and Directors to influence product direction, strengthen strategic alignment, and ensure consistent execution of product strategy.
NewSenior Vice President, POM Technical Product Management BNYSenior Vice President, POM Technical Product ManagementPittsburgh, PAp>In this role, you’ll make an impact in the following ways: Drive delivery of large, complex AI-powered capabilities within Eliza, our central AI platform, owning backlog prioritization and execution for core product areas that support developers, designers, and builders. This is an opportunity for an experienced technical product manager who can drive delivery of critical AI-powered capabilities, translate product strategy into actionabl roadmaps, and execute across complex, cross-functional initiatives.
NewEmail/Mobile Marketing Coordinator System OneEmail/Mobile Marketing CoordinatorPittsburgh, PA$20–$23 / hourPartnering closely with cross-functional marketing, creative, and product teams, this role blends strong attention to detail with data-driven decision-making to improve campaign performance and elevate the customer experience. The Email/Mobile Marketing Coordinator is responsible for building, deploying, and optimizing email and mobile marketing campaigns that drive customer engagement and retention.
Marketing Operations Coordinator System OneMarketing Operations CoordinatorWarrendale, PAThis role partners with marketing managers and specialists to intake work requests, build and update projects in Workfront, maintain project plans, and monitor deadlines so deliverables launch on time with fewer extensions. The coordinator supports day-to-day workflow hygiene by validating briefs, routing tasks to the right owners, tracking dependencies, and flagging risks early.
Freelance Analyst - Customer Insights and Strategy System OneFreelance Analyst - Customer Insights and StrategyPittsburgh, PA$30–$35 / hourOverview: The Freelance Analyst, Customer Insights & Strategy, supports data-driven decision-making by delivering customer-focused insights that inform product, marketing, and strategic initiatives. Design and execute custom surveys to inform product, marketing, and strategic decisions, including questionnaire development, programming, analysis, visualization, and storytelling.
NewFreelance Inventory Strategy & Clearance Planner System OneFreelance Inventory Strategy & Clearance PlannerPittsburgh, PA$40–$40 / hourThe role emphasizes data analysis and strategic planning to manage aging stock, monitor sell-through curves, and implement effective product clearance strategies across multiple channels, including store and e-commerce. Data-Driven Analysis & ReportingConduct post-season and post-promotion analyses to identify slow-moving categories, evaluate clearance performance, and refine future buy guidelines.
Project Manager, Management Consulting Retail Synergy Staffing IncProject Manager, Management Consulting RetailCanonsburg, PAli>Manage client engagements end-to-end (scope, schedule, budget, quality), translating SOWs into team deliverables and running stakeholder management and governance (weekly status, steering committees) with executive-ready communications to deliver on time and within budget . The Project Manager leads client-facing delivery of retail operations management consulting engagements, providing project and people leadership across multiple concurrent projects in locations throughout the U.S. and internationally.
Graduate Healthcare Management Consulting Intern Altheda Medical CenterGraduate Healthcare Management Consulting InternMcKees Rocks, PennsylvaniaRemotediv>Applicants should identify which one of the following five internship focus areas best fits their strengths and interests: Business Strategy & Growth Intern — Best suited for graduate students interested in business strategy, growth initiatives, market research, healthcare entrepreneurship, service-line development, business cases, strategic planning, and management consulting. Healthcare Systems & Patient Experience Intern — Best suited for graduate students interested in healthcare administration, public health, medicine, patient experience, care delivery models, service design, access improvement, patient education, and outpatient healthcare operations.
Marketing Coordinator Trax Farm MarketMarketing CoordinatorFINLEYVILLE, PAli>Design and produce all in-store branding, promotional opportunities, and signage by coordinating with department managers. Working knowledge of Photoshop, Illustrator, Premier Pro, Hootsuite, Creator Studio, Word Press, Canva.
Marketing Assistant TUCKER ARENSBERG, P.CMarketing AssistantPittsburgh, PAUnder the direction of the Marketing Director, this position will support the ongoing initiatives of the marketing department, including interaction with external vendors, pitch and request for proposal preparation, events and seminar planning, contact and database management maintenance, and assisting with all phases of digital marketing projects. With attorneys and affiliates in Pittsburgh, Harrisburg, and Beaver, Pennsylvania, New York City, Cleveland, Ohio, Charleston, West Virginia, and the San Francisco Bay area*, the firm has served the needs of businesses and individuals since 1900.
Assistant Costume Studio Manager Point Park UniversityAssistant Costume Studio ManagerPittsburgh, PAContribute to departmental documentation and outreach by photographing projects, maintaining costume archives, or supporting social media content related to the costume area. Collaborate with the Costume Shop Manager to organize and maintain the daily workflow, ensuring all projects are completed on schedule, within budget, and in a clean, safe, and well-organized studio environment.
Marketing Manager - Pittsburgh Playhouse Point Park UniversityMarketing Manager - Pittsburgh PlayhousePittsburgh, PAWorking collaboratively under the direction of the Director of Marketing & Communications, COPA & Pittsburgh Playhouse, the Executive Producer, Pittsburgh Playhouse, and alongside Point Park University's marketing, enrollment, development, and public relations teams, this role leads the execution of marketing campaigns, audience engagement strategies, social media, public relations, digital content, and ticketing initiatives designed to increase visibility, strengthen audience loyalty, and drive revenue growth. This highly visible and collaborative position works closely with students, faculty, artists, patrons, community partners, donors, vendors, box office, patron services, front of house, production, and university leadership while supporting the educational and professional mission of the Pittsburgh Playhouse and Conservatory of Performing Arts on behalf of Point Park University.
NewMarketing & Engagement Manager (PennWest) AVI FoodsystemsMarketing & Engagement Manager (PennWest)CALIFORNIA, PAli>Support additional marketing initiatives as assigned by the Regional Marketing Manager (RMM), Director of Field Marketing or Vice President of Marketing & Strategy. AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Marketing & Engagement Manager at PennWest (three locations in Western PA).
NewBusiness Analyst eTeam Inc.Business AnalystPittsburgh, PA$40–$45 / hourGood to have skills Data Modeling Banking Structures AI Data Analytics Exposure Enterprise Data SDLC Practices. Work extensively with Snowflake for data warehousing including data modeling optimization and performance tuning.
Business Analyst with Salesforce experience Q1 Technologies, IncBusiness Analyst with Salesforce experiencePittsburgh, PAo Support end-to-end project lifecycle: requirement gathering, UAT, deployment, and post-implementation support. Location:Strongsville, OH / Phoenix, AZ / Dallas, TX / Pittsburgh, PA Onsite.
Senior Manager Product Cybersecurity COE Veracity Software IncSenior Manager Product Cybersecurity COEPittsburgh, PAThe ideal candidate will possess deep expertise in product cybersecurity, firmware/software security architecture, secure development practices, and global cybersecurity leadership within manufacturing or industrial product environments. Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Cybersecurity, or related field.
Product Manager PEAK Technical StaffingProduct ManagerPittsburgh, PAThe IDGS Product Manager is responsible for defining and executing the segment's product strategy across all stages of the product lifecycle, from portfolio assessment and roadmap definition to development, launch, optimization, and end-of-life. Acting as the business owner of the portfolio, the IDGS Product Manager is accountable for lifecycle performance, roadmap execution, and the development of next-generation solutions that strengthen market position and support long-term growth.
Communications Associate Children's Museum of PittsburghCommunications AssociatePittsburgh, PAProject management in the form of participating in kick off meetings with other departments to help clarify project scope, deliverables, timeline and budget, and vendor management; and overseeing project progress by monitoring and communicating deadlines within team and to collaborating departments. The Communications Associate is an entry-level position that supports the Communications Department by project managing and gathering information and carrying out tasks to ensure the most effective communications to Children's Museum visitors and potential customers.
Marketing/Advertising-CW - Senior User Experience Designer-CW TPI Global (formerly Tech Providers, Inc.)Marketing/Advertising-CW - Senior User Experience Designer-CWPittsburgh, PARemoteThis job will focus on process and project implementation partnerships, requirements synthesis on multiple priority projects, and balancing design advocacy with thought leadership and mentoring junior staff to deliver digital product strategies for Highmark Health. Be a thought leader in user experience for internal and external teams and work with other leaders to advance the user experience design discipline within the enterprise, solving user problems with empathy and understanding of our customers.
Social Media Manager Richard DeShantz Restaurant GroupSocial Media ManagerPittsburgh, PAWe are looking for a Social Media Manager to create engaging content for Coop de Ville and Sea Monkey in the Strip District, and assist with other forms of digital marketing! You may also help with website updates, respond to guest comments and inquiries via the platforms, and help with maintaining a Google presence.
B2B Phone Closers for Digital Advertising – Top Commissions Terraboost MediaB2B Phone Closers for Digital Advertising – Top CommissionsPittsburgh, PA$800–$1,500p>CLICK HERE TO WATCH A 2-MINUTE VIDEO WITH DETAILS ABOUT THE OPPORTUNITY!. This isn’t just ad sales — it’s the implied endorsement of major retailers like like Save Mart, Lucky's, FoodMaxx, Pavilions, Vallarta, and Albertsons.
Director, Product Management SeegridDirector, Product ManagementPittsburgh, PAOur AMR lineup spans three core form factors: the Tow Tractor for heavy payload transport, the Lift RS1 for low-lift pallet handling up to 6 feet, and the Lift CR1 for high-reach applications up to 15 feet and 4,000 lbs. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.
Growth Marketing Specialist (Technical + Creative) SeegridGrowth Marketing Specialist (Technical + Creative)Pittsburgh, PAAs a leader in autonomous mobile robots and self-driving industrial vehicles, we deliver vision-guided vehicles, enterprise software, and proven autonomous solutions to global leaders in manufacturing, warehousing, and logistics. Digital Architecture: Build and maintain our marketing funnels - collaborating on the logic behind landing pages, email triggers, and lead captures utilizing Salesforce Marketing Cloud.
Product Manager, AMR Platforms SeegridProduct Manager, AMR PlatformsPittsburgh, PAPartner closely with engineering teams to ensure product specifications are feasible, cost-effective, and deliverable; together with hardware and operations teams manage hardware vendors, component selection, and long-lead-time risk mitigation. You will work on a highly collaborative product management team and cross-functionally with engineering, sales, and operations teams to define what we build, why we build it, and how it creates value for our customers.
Business Analyst Yantran LLCBusiness AnalystPITTSBURGH, PADetailed JD : Participates in developing functional requirements for business systems; tests, trains and implements applications Translates clients requirements to functional documentation; participates in technical designs and test planning Designs, prototypes, configures, and tests new or enhanced applications . Skills: Application Development Software Solutions Group Problem Solving Customer Needs Release Management User Experience (UX) Design Business Management Design Process Improvements Customer Solutions Exp 5 7 years.
Senior Business Analyst Yantran LLCSenior Business AnalystPITTSBURGH, PArepresents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. The ideal candidate will lead business process improvement projects aimed at enhancing operational efficiency and effectiveness within internal business groups.
Healthcare Business Analyst - FHIR / HL7 Interoperability Veterans Sourcing GroupHealthcare Business Analyst - FHIR / HL7 InteroperabilityPittsburgh, PARemotestrong> Must complete the Sr BA - Interoperability Assessment in Glider and provide a link to assessment on resume https://hire.glider.ai/assess/ This role bridges business needs with technical execution translating requirements into data mappings, validating data flows, and supporting scalable, high reliability data integrations across clinical and administrative systems.
Senior Consultant, Management Consulting (Industrial Engineering) PEAK Technical Services Inc.Senior Consultant, Management Consulting (Industrial Engineering)Canonsburg, PA$95,000–$115,000 / yearTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/ . Job responsibilities: Serve as Project Lead for a project and/or lead one or more engagement workstreams end-to-end, providing day-to-day leadership, project management, and subject-matter expertise while owning the workplan, milestones, deliverables, and execution including time and motion studies, work measurement, cost-benefit analysis, and process re-engineering activities.
Project Manager, Management Consulting PEAK Technical Services Inc.Project Manager, Management ConsultingCanonsburg, PA$118,000–$130,000 / yearTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/ . Manage client engagements end-to-end (scope, schedule, budget, quality), translating SOWs into team deliverables and running stakeholder management and governance (weekly status, steering committees) with executive-ready communications to deliver on time and within budget.
NewProduct Manager PEAK Technical Services Inc.Product ManagerPittsburgh, PA$100,000–$110,000 / yearTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/ . Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure..
Transfer Pricing Senior Manager Baker Tilly Advisory Group, LPTransfer Pricing Senior ManagerPittsburgh, PennsylvaniaThis talented team addresses pressing issues for our multinational clients and assists with all aspects of transfer pricing advisory and documentation services including; transfer pricing planning with a focus on the creation of new transfer pricing structures; transfer pricing for supply chain restructurings; and US and global transfer pricing documentation. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
Business Analytics Consultant Senior - Data, Modeling & Analytics The PNC Financial Services Group IncBusiness Analytics Consultant Senior - Data, Modeling & AnalyticsPittsburgh, PAPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Quantitative Analytics & Model Development Analyst - Data, Modeling & Analytics The PNC Financial Services Group IncQuantitative Analytics & Model Development Analyst - Data, Modeling & AnalyticsPittsburgh, PAIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Senior Business Experience and Planning Specialist The PNC Financial Services Group IncSenior Business Experience and Planning SpecialistPittsburgh, PA$63,750–$116,875 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Digital Product Manager Lead Sr - MarTech The PNC Financial Services Group IncDigital Product Manager Lead Sr - MarTechPittsburgh, PAPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Competencies • Business Acumen • Competitive Environment • Data Gathering and Reporting • Design Thinking • Effective Communications • Innovation • Knowledge Of Product Line • Marketing Strategy and Positioning • Product Development Life Cycle • Project Management • Solutions Development.
Business Experience & Planning Specialist Sr The PNC Financial Services Group IncBusiness Experience & Planning Specialist SrPittsburgh, PA$55,000–$112,700 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Business Experience & Planning Specialist - Executive Administration The PNC Financial Services Group IncBusiness Experience & Planning Specialist - Executive AdministrationPittsburgh, PABusiness Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Event Management, Executive Administrative Assistance, Executive Office Administration, Expense Management, Strategic Planning, Travel Coordination, Travel Expense. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Field Marketing Events Great Day Improvements LLCField Marketing EventsPittsburgh, PA$17–$20 / hourSomebody just looking for something fun to do on weekdays, evenings or weekends- that pays! Approach/engage potential homeowners at home shows, conventions, festivals, and fairs.
Sr Associate, Advisory Marketing Grant Thornton LLPSr Associate, Advisory MarketingPA$76,000–$114,000 / yearWorking closely with the Advisory Marketing Manager, Advisory Marketing Leader, and broader marketing team, this role assists in implementing campaigns, coordinating marketing assets, and supporting go-to-market initiatives aligned to priority Advisory offerings and sectors. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
Digital Marketing Specialist Cleveland Brothers Equipment Co., Inc.Digital Marketing SpecialistMurrysville, PAReporting to the Digital Marketing Manager, you will be the hands-on expert responsible for building landing pages, setting up automation workflows in HubSpot, and maintaining data hygiene in our CRM. Content & Design: Basic proficiency in Adobe Creative Suite (Photoshop/InDesign) or Canva for asset resizing; working knowledge of HTML/CSS for email template troubleshooting is a plus.
Web Application Systems Analyst II - Computing and Technology Services Duquesne UniversityWeb Application Systems Analyst II - Computing and Technology ServicesPittsburgh, PAAs a member of our Web Services team, youll partner with colleagues from across the University to help power Duquesnes digital transformation - supporting critical services like the University portal and mobile app content management system and innovative custom web applications that solve unique and complex challenges for our campus community. Duquesne Universitys Computing and Technology Services (CTS) department is looking for a driven Web Application Systems Analyst who is passionate about modern web technology and eager to make a meaningful impact in higher education.
Senior Public Relations Specialist Wounded Warrior Project, Inc.Senior Public Relations SpecialistPittsburgh, PAAll resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.". Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Security Specialist - Workforce Identity Access Management / IGA Product Management The PNC Financial Services Group IncSecurity Specialist - Workforce Identity Access Management / IGA Product ManagementPittsburgh, PAIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Business Analyst Sr The PNC Financial Services Group IncBusiness Analyst SrPittsburgh, PAIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Associate Marketing Lead - Institutional Asset Manager (IAM) The PNC Financial Services Group IncAssociate Marketing Lead - Institutional Asset Manager (IAM)Pittsburgh, PAIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Business Analytics Consultant Senior The PNC Financial Services Group IncBusiness Analytics Consultant SeniorPittsburgh, PA$55,000–$125,925 / yearA Business Analytics Consultant Sr is a technology-driven role focused on translating business needs into comprehensive system specifications, including defining functional and non-functional requirements, mapping data flows and integrations, and collaborating closely with product owners and technical leads. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.