Sr. Manager, Executive Commnications - Digital Sales Visa Technology and Operations LLCSr. Manager, Executive Commnications - Digital SalesSan Francisco, CA$149,800–$240,100 / yearThe Visa Global Digital Sales team is responsible for building out a digital response and sales coverage engine supporting multiple digital sales centers, enabling Visa to accelerate growth, leveraging continuous innovation with an optimized sales model while building deeper relationships with our customers. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Manager Stablecoin Labs Visa Technology and Operations LLCManager Stablecoin LabsSan Francisco, CA$146,200–$233,700 / yearAs part of a high impact team operating at the intersection of new technology and legacy operations, this role helps define how stablecoins can transform customer experiences with moving money and unlock new value for clients and partners. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Program Manager, Social Media Strategy, DeepMind Google LLCProgram Manager, Social Media Strategy, DeepMindMountain View, CAIn this role, you will develop leadership's social media strategy and drive its execution from writing social media copy and coordinating with social media producers to liaising with various business units. At DeepMind, we are a pioneering AI lab with exceptional interdisciplinary teams focused on advancing AI development to solve complex global challenges and accelerate high-quality product innovation for billions of users.
Sr. Manager of Social Media & Digital Content Strategy 2K Games Tunes LLCSr. Manager of Social Media & Digital Content StrategyNovato, CA$150,400–$222,580 / yearSubject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Our marketing teams work in close partnership across regions and functions to deliver high-quality, player-focused campaigns that support our business goals.
Media Strategy and Planning Manager Meta Platforms IncMedia Strategy and Planning ManagerMenlo Park, CAIn this role, they will partner closely with Marketing, Insights, Decision Science, Creative, Policy & Communications, and external agencies to design and implement sophisticated issue campaigns that advance Metas brand narrative through innovative, data-driven paid media strategies. Metas Global Media Organization is seeking a Media Strategy and Planning Manager to lead the development and execution of innovative, data-driven media strategies supporting Metas Public Affairs priorities, globally.
Media Strategy Manager INSPYR SolutionsMedia Strategy ManagerMenlo Park, CARemote$40–$60 / hourMaximize relationships and drive influence with cross-functional partners across brand management, creative, growth, decision science, finance, insights, PR, and partnerships teams as the media subject matter expert to develop impactful, integrated work. They will partner deeply with internal stakeholders across Brand Marketing, Brand Strategy, Decision Science, Product Growth, Insights, and Creative, as well as external media agencies, to devise and execute campaigns that deliver the brand narrative through effective and innovative paid media strategies.
Brand Media Strategy & Analytics Manager Waymo LLCBrand Media Strategy & Analytics ManagerSan Francisco, CA$177,000–$218,000 / yearSince its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World''s Most Experienced Driver-to improve access to mobility while saving thousands of lives now lost to traffic crashes. You will: Lead the strategy and deployment of high-impact brand media across digital (CTV, programmatic video, paid social) and high-visibility offline channels (linear TV, OOH, cinema, local sponsorships) to build market-wide familiarity.
Director, Media Strategy Highwire Public Relations IncDirector, Media StrategySan Francisco, CARemote$110,000–$150,000 / yearRemote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Washington, D.C. Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire. As Director, Media Strategy, you will serve as a senior media strategist and client advisor across Highwire''s portfolio of clients in a variety of industries including technology, healthcare, energy, financial services, professional services, and cybersecurity, with a primary focus on developing and executing C-suite thought leadership platforms that drive awareness and impact.
Strategy and Operations Lead, Media Effectiveness, Go-to-Market Google LLCStrategy and Operations Lead, Media Effectiveness, Go-to-MarketSan Francisco, CALead projects for measurement, focused on media effectiveness (e.g., experimentation and incrementality, marketing mix models) at the Americas scale that shape the future operating model and support long-term business priorities; oversee multiple opportunities and design organization-wide processes. Define, align upon and execute against priority regional product objectives and key results (OKRs) and activation priorities, metrics, and strategies; build governance systems to diagnose, discuss and progress against key business growth goals.
Sports Media Lead, YouTube Product Strategy and Operations Google LLCSports Media Lead, YouTube Product Strategy and OperationsSan Bruno, CAOur team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects.
Director, Social Media & Narrative Strategy (6403C) Intercollegiate Athletics #86764 University of CaliforniaDirector, Social Media & Narrative Strategy (6403C) Intercollegiate Athletics #86764Berkeley, CA$105,000–$115,000 / yearThe Director, Social Media & Narrative Strategy is responsible for recruiting, building, and supervising a consistent workforce of students and interns to scale digital support across the department and oversees the creation of a comprehensive digital training program for student staff to mentor them in professional-level storytelling and ensure a consistent brand story across Athletics. The Director, Social Media & Narrative Strategy leads the department's digital evolution by transforming raw fan data into compelling narratives that advance the Cal brand, drive fan engagement, ticket sales, donations, sponsorship value, and student-athlete recruitment and retention.
Social Media Manager & Content Specialist SaharaSocial Media Manager & Content SpecialistSan Francisco, CaliforniaThe Social Media Manager will create original written content, plan daily, weekly and monthly social campaigns, and optimize our content for various social channels and communities. This role will work closely with the marketing and design teams to launch innovative social campaigns, scale our reach across platforms, and expand our audience globally.
Senior Director, Media Analytics, Commercial Strategy & Acceleration Maplebear IncSenior Director, Media Analytics, Commercial Strategy & AccelerationCARemote$299,000–$315,500 / yearThe Commercial Strategy & Acceleration (CSX) team empowers Instacart's commercial organizations with domain expertise to drive innovation, cohesive strategy, and agile execution at scale-catalyzing our partners' success across retailers, brands, and agencies. In close partnership with Brand Partnerships, Ads R&D, Product, Data Science, and our CPG customers-as well as key industry bodies-you will deliver rigorous, trusted analytics that guide decisions for some of the world's largest brands.
Social Media Manager, Google AI Google LLCSocial Media Manager, Google AIMountain View, CADesign and drive, in partnership with fellow communications leads, long-term AI tech leadership social-first campaigns that position our executives as primary thought leaders in ethics, safety, security, innovation, and the future of compute. Develop and maintain a clear, differentiated social media strategy for our high-profile artificial intelligence (AI) leaders, ensuring their unique technical perspectives translate into engaging social content.
Customer Growth Strategy Senior Manager | Communications, Media, and Technology Accenture PlcCustomer Growth Strategy Senior Manager | Communications, Media, and TechnologySan Francisco, CABeyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song's impact and our clients' businesses. With deep industry expertise and strong client partnerships, Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
Customer Growth Strategy Manager | Communications, Media, and Technology Accenture PlcCustomer Growth Strategy Manager | Communications, Media, and TechnologySan Francisco, CAYou proactively identify opportunities within client engagements, contributing to proposal development, and helping shape compelling narratives that expand the scope and impact of our work, partnering closely with senior leaders to grow accounts, while developing your own point of view on growth topics and bringing ideas forward that spark new client conversations. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
Technology Strategy Manager/Sr Manager: Communications, Media and High Tech Accenture PlcTechnology Strategy Manager/Sr Manager: Communications, Media and High TechWalnut Creek, CAKnown for our ability to execute at speed, we help our clients disrupt their markets through creating strategies that capabilities in operating model, enterprise architecture, and emerging technologies such as GenAI, rethinking business models for growth, efficiency, and customer satisfaction. Technology strategy leverages deep business expertise combined with technology know-how, empowering clients to be more competitive by leading initiatives that unlock value and drive growth.
Strategy Senior Manager | Sales Reinvention | Comms & Media Accenture PlcStrategy Senior Manager | Sales Reinvention | Comms & MediaSan Francisco, CAOriginate, qualify, and close new opportunities for Accenture with our CMT industry clients, including sales (advisor) enablement, go-to-market strategies, direct to consumer growth, lead management, and sales operating model design. The work: As a Strategy Senior Manager, you will apply your deep expertise in sales & commerce to define and enable front office growth strategies and approaches to help clients achieve top line growth objectives with a focus on sales and channel / distribution.
Senior Strategy & Operations Manager - HTS Media (100% Remote - USA) Hopper IncSenior Strategy & Operations Manager - HTS Media (100% Remote - USA)San Francisco, CARemoteAn ideal candidate has: 3-7 years of experience in Strategy & Ops, BizOps, product analytics, or growth Experience working in marketplace, ads, or platform monetization environments Rapidly built and evaluated AI-driven prototypes to validate product, revenue, and operational efficiency opportunities Strong analytical skills with the ability to move from data to action Comfort operating in ambiguity with high ownership and accountability A builder mindset - focused on execution, not just strategy decks. Identify and size new monetization and growth opportunities across HTS Media Design lightweight experiments and pilots to validate impact Build analytical models, dashboards, and narratives to support decisions Partner closely with Product, Engineering, Sales, and Ops to drive execution Translate ambiguous problem spaces into clear plans and measurable outcomes Operate independently with minimal oversight in a high-ambiguity environment.
Social Media Manager The Foggy DogSocial Media ManagerSan Francisco, California$90,000–$110,000Responsibilities: Social Strategy & Content:Develop and execute social media strategies across Instagram, TikTok, Pinterest, Facebook, YouTube, and LinkedIn, creating platform-specific content and storytelling that drives engagement while making each campaign feel distinct and culturally relevant. The ideal candidate is deeply immersed in social media culture, loves creating video content, thrives on building relationships, and is organized enough to flawlessly execute across multiple platforms, campaigns, and partnerships.
NewSocial Media Manager SA SimeraSocial Media Manager SASan Francisco, CaliforniaIn this role, you will be responsible for developing, managing, and optimizing social media strategies that increase brand awareness, audience engagement, and online presence across multiple platforms. You will collaborate with internal teams to create compelling campaigns, monitor performance metrics, and ensure all social media efforts align with the company’s brand and marketing objectives.
Senior Social Media Manager, Developer Community SnowflakeSenior Social Media Manager, Developer CommunityMenlo Park, CaliforniaThis person will work closely with cross-functional teams including PR, Product Marketing, Developer Relations, Developer Advocacy, and the broader Marketing and Global Communications teams to create plans that drive awareness and engagement with our key audiences. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.
Social Media Manager Air AppsSocial Media ManagerSan Francisco, CaliforniaAs a Social Media Manager at Air Apps, you will be responsible for developing and executing innovative social media strategies to increase brand awareness, engage our target audiences, and drive measurable growth in followers, engagement, and conversions. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide.
Social Media Manager Ahrefs Pte LtdSocial Media ManagerPalo Alto, CAYou'll have demonstrably increased our social media exposure, engagement rates, and follower count across all key platforms, directly correlating with an increase in qualified leads and product market growth initiatives. This role is about crafting snappy, humorous, and insightful copy that captures attention, drives engagement, and truly reflects Ahrefs' distinct brand voice across all our social channels.
Senior Social Media Manager, Developer Community Snowflake IncSenior Social Media Manager, Developer CommunityMenlo Park, CA$145,000–$190,000 / yearThis person will work closely with cross-functional teams including PR, Product Marketing, Developer Relations, Developer Advocacy, and the broader Marketing and Global Communications teams to create plans that drive awareness and engagement with our key audiences. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.
Social Media Manager (Remote) Freeman CapitalSocial Media Manager (Remote)San Francisco, CaliforniaRemoteFreeman Capital is seeking a Social Media Manager who will assist in the development and implementation of its social media strategy specifically with digital community content management and distribution on our various social media platforms. Our goal is to continue to build our community that is welcoming, educational, relevant and will ultimately turn positive word-of-mouth into secured customers.
Social Media Manager + Strategist Zipline International IncSocial Media Manager + StrategistSouth San Francisco, CAOur customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. You'll shape not just what we say, but how we show up-growing awareness, engagement, and advocacy at scale, building trust and brand love, and helping foster an informed, enthusiastic, and supportive community for Zipline.
NewSocial Media Manager BR SimeraSocial Media Manager BRSan Francisco, CaliforniaWe are looking for a creative and strategic Social Media Manager to oversee and grow our online presence across multiple social media platforms. By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Social Media Manager Luma AI IncSocial Media ManagerPalo Alto, CAWhat Sets You Apart (Bonus Points): Experience at high-growth generative AI startups (e.g., Runway, Pika, Midjourney) or leading creative software/video apps (e.g., Figma, Notion, TikTok, Adobe). Where You Come In: This is a rare opportunity for a pioneering Social Media Manager to define a new medium and place Lumas frontier AI technology at the heart of the global creative ecosystem.
Social Media Manager, Google AI GoogleSocial Media Manager, Google AIMountain View, CAFull timeDesign and drive, in partnership with fellow communications leads, long-term AI tech leadership social-first campaigns that position our executives as primary thought leaders in ethics, safety, security, innovation, and the future of compute. Develop and maintain a clear, differentiated social media strategy for our high-profile artificial intelligence (AI) leaders, ensuring their unique technical perspectives translate into engaging social content.
Integrated Media Manager, Media Lab Google LLCIntegrated Media Manager, Media LabSan Francisco, CAYou will demonstrate leadership and subject-matter expertise by guiding the integration of multiple adjacent project timelines and ensuring that all stakeholders, agencies, and project managers work to deliver against business objectives. The Integrated media team guides global, regional, and local product areas and markets, delivering efficient business outcomes through accountability, collaboration, and forward-looking strategy.
Social Media Manager AppLovin CorpSocial Media ManagerPalo Alto, CAWe are seeking a creative, data-driven, and strategic Social Media Manager to oversee and execute our social media strategy across multiple platforms. Responsibilities: Lead and manage AppLovin's primary social channels: LinkedIn, Instagram, and XPlan, create, and publish organic content; monitor performance and measure engagement.
Senior Social Media Manager Unity Software IncSenior Social Media ManagerSan Francisco, CA$129,000–$190,000 / yearWhile specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Associate Social Media Manager Maplebear IncAssociate Social Media ManagerCARemote$104,000–$109,500 / yearYou're the strategic executor and creative engine behind our always-on content - writing briefs, leading platform operations, and ensuring Instacart shows up consistently, creatively, and relevantly between major campaigns. Experience collaborating with content creators and influencers across tiers (micro to mega) to develop social-first concepts that support trends, launches, brand moments, and cultural relevance.
Social Media Manager + Strategist ZiplineSocial Media Manager + StrategistSouth San Francisco, CAOur customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. You'll shape not just what we say, but how we show up—growing awareness, engagement, and advocacy at scale, building trust and brand love, and helping foster an informed, enthusiastic, and supportive community for Zipline.
Social Media Manager NoGigiddySocial Media ManagerSan Francisco, CARemote$37,440–$56,160We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. As our Social Media Manager, you'll own our presence across Instagram, TikTok, X, and Facebook, building a community of people who are done with the 9-to-5 grind and ready to earn on their own terms.
Social Media Manager Dutch Pet, Inc.Social Media ManagerOakland, CARemoteBacked by world-class investors including Forerunner Ventures, Eclipse Ventures, and Bling Capital, our team is made-up of successful startup founders (Hims, PlushCare, Nasty Gal) with expertise in scaling enterprises (TripAdvisor, Walmart, BARK). Our mission is simple: help every pet live their happiest, healthiest life by connecting pet parents with licensed vets through seamless virtual visits.
Integrated Media Manager, Media Lab GoogleIntegrated Media Manager, Media LabSan Francisco, CAYou will demonstrate leadership and subject-matter expertise by guiding the integration of multiple adjacent project timelines and ensuring that all stakeholders, agencies, and project managers work to deliver against business objectives. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; New York, NY, USA.Minimum qualifications: Bachelor's degree or equivalent practical experience.
Senior Manager, Brand Media, Influencers and Partnerships Life360 IncSenior Manager, Brand Media, Influencers and PartnershipsSan Francisco, CARemote$137,000–$201,500 / yearOur category-leading mobile app,Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. To that end, we are seeking a highly creative "Demand Creation" expert to lead critical media and distribution channels that elevate our brand standing and widen our customer acquisition funnel.
Media Planning Manager, Global (Reality Labs) Wearables + Metaverse Meta Platforms IncMedia Planning Manager, Global (Reality Labs) Wearables + MetaverseMenlo Park, CAThis role will be responsible for development of integrated media channel plans and will partner with Insights & Analytics, Decision Science, Creative, Retail, and Partnerships teams, to devise and execute campaigns that ultimately get more people to buy our new Wearables and Metaverse products through effective and innovative media strategies and plans. This role requires experience with thought leadership, cross-functional collaboration, and a proven capacity to drive flawless execution across tests and scaled programs with multiple channels and partners, to deliver measurable business impact.
NewSocial Media Manager, Community Jerry.aiSocial Media Manager, CommunityPalo Alto, CaliforniaThe successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Jerry has built a product used by 5 million people, but the real conversations about car insurance and repair aren't happening in our apps—they’re happening on Reddit, Quora, and TikTok.
Social Media Specialist Air AppsSocial Media SpecialistSan Francisco, CaliforniaIn this role, you will be responsible for writing and publishing engaging content across our social media channels, helping us build community and brand awareness across our company and product pages. With over 100 million downloads and a portfolio of top-ranked productivity and utility apps, we blend creativity, data, and engineering to shape the future of mobile technology.
Sr./Social Media Manager ReplitSr./Social Media ManagerFoster City, CaliforniaYou'll have a ringside seat to one of the most interesting moments in software history, working in close collaboration with Marketing, Product Marketing, Product, Engineering, and Creative This is the right role if you you live on Instagram, TikTok, Reddit, and X, and you're energized by the challenge of building something durable, not just going viral. You'll lead our social media marketing program, defining our voice, managing our owned channels across X, Meta, TikTok, etc, and developing content across each channel that drives awareness of the brand and gets people excited to use the product.
US E-ES Lead, Paid Media Business Planning, One Paid Media Deloitte Touche Tohmatsu LtdUS E-ES Lead, Paid Media Business Planning, One Paid MediaSan Francisco, CAPartnering with business marketing teams and Brand Strategy to translate go-to-market priorities into audience strategies, key performance indicator targets, channel roles, budget allocation, and flighting plans. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Social Media Manager Discord IncSocial Media ManagerSan Francisco, CA$132,000–$148,000 / yearOn any given day, you might be drafting copy for an upcoming product launch, collaborating with our creative team on platform-native assets, diving into performance data to shape our next campaign strategy, or staying ahead of the latest trends to keep Discord''s voice feeling fresh and relevant. Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).
Integrated Media Manager, Media Lab Global Google LLCIntegrated Media Manager, Media Lab GlobalSan Francisco, CAEssentially, the Media Lab aims to be an AI-powered marketing organization that drives growth for Google through effective and innovative media strategies and execution, with an emphasis on deeper AI integration, full-funnel marketing approaches, and optimizing the operational model with agency partners and in-housing initiatives. You will demonstrate leadership and B2B media expertise by guiding the integration of multiple adjacent project timelines and ensuring that all stakeholders, agencies, and project managers work in unison to deliver against business objectives.
Social Media Channel Manager, Gemini Marketing Google LLCSocial Media Channel Manager, Gemini MarketingSan Francisco, CAWhether you"re on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product"s journey. Be responsible for briefing agencies and our internal creative teams on upcoming topics and priorities for all Gemini and delivering creative feedback based on brand guidelines, creative strategy, and any input from partners or internal stakeholders.
Social Media Intern The Aspen InstituteSocial Media InternSan Francisco, CARemoteThe intern will play a key role in social media and content creation, supporting a robust public profile for the Academy and helping establish our staff and Fellows as key resources for partners who want to have policy impact. The Aspen Institutes Policy Academy helps community leaders and experts across the political spectrum elevate their voices, influence key decisions, and strengthen democracy from the ground up.
Social Media Creative Content Manager SkinSpirit Skincare Clinic & SpaSocial Media Creative Content ManagerPalo Alto, CARemote$80,000–$100,000 / yearPartner with creative team in the creation of written and visual content across platforms that is based on social media best practices and current trends-brief the team with platform-ready copy and visual direction or inspo. The Social Media Creative Content Manager will develop content strategies and quarterly campaigns tailored to our collection of social media platforms to increase brand awareness, maximize engagement and influence conversion.
Sr Customer and Social Media Marketing Manager Obsidian Security IncSr Customer and Social Media Marketing ManagerPalo Alto, CA$195,000–$212,000 / yearWe protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand-including many of the world's largest Fortune 1000 and Global 2000 companies. About The Role Obsidian is looking for a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates.