UNKNOWN

ADAPTED_NOW

Generates and consolidates mediator lists, appoints mediators; secures locations and participant availability for scheduling purposes, schedule the in-person or virtual mediation and generates corresponding letters; and assists with administering the straight-in mediation case docket, including analyzing requests and relevant documentation and determines next steps. • Provides administrative support for special projects and initiatives, including marketing campaigns, responding to parties' interest in mediation and solicitating arbitration cases; and trains and offers guidance to staff as needed on issues of moderate complexity.

<p><strong>Title</strong>: Mediation Case Coordinator<br/><strong>Location</strong> : DC, NYC, Boca Raton, Boston, Denver, Chicago, Rockville, Jersey City<br/><strong>Target Start Date :</strong>ASAP<br/><strong>Type</strong>: contract (4 month duration)<br/><strong>Pay</strong><strong> Rate</strong>: DOE</p><p>This position requires skilled administrative work and is active in supporting and executing job functions in all phases of the mediation process. This entails assisting and supporting the solicitation efforts for parties to mediate, mediator selection, mediation scheduling/securing location, mediation administration, and mediation case disposition.</p><p><strong>Essential Job Functions:</strong></p><p>• Monitors and assists with all virtual mediation sessions and breakout rooms and provides tutorial sessions to mediators and parties, as needed.</p><p>• Maintains mediation files from case creation to closure in accordance with established procedures. Reviews appropriate reports to ensure docket is current and running efficiently and update letters and correspondence as needed. Responds to mediation inquiries and answers general and more complex questions with limited assistance.</p><p>• Generates and consolidates mediator lists, appoints mediators; secures locations and participant availability for scheduling purposes, schedule the in-person or virtual mediation and generates corresponding letters; and assists with administering the straight-in mediation case docket, including analyzing requests and relevant documentation and determines next steps.</p><p>• Prepares first level financial review with appropriate analysis of cases, including proper assessment of party fees, mediator payment and associated documentation.</p><p>• Provides administrative support for special projects and initiatives, including marketing campaigns, responding to parties' interest in mediation and solicitating arbitration cases; and trains and offers guidance to staff as needed on issues of moderate complexity.</p><p><strong>Other Responsibilities:</strong></p><p>• Additional duties as required by management.</p><p><strong>Education/Experience Requirements:</strong></p><p>• High School and four (4) years of related experience or equivalent combination of education and experience. Bachelor's degree preferred.</p><p>• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment. </p><p>• Excellent organizational ability, interpersonal skills, and written and verbal communications skills.</p><p>• Preferably have experience and is skilled in providing quality customer service.</p><p><strong>Work Conditions</strong></p><p>Normal office conditions. Work is normally performed during a 40 hour work-week in an office environment. Minimal travel may be required. Some overtime may be required. Must be comfortable in both virtual and traditional work environments.</p><p><br/>Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. <br/>For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact.<br/>Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at <strong><u><a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.consultnet.com%2F&data=05%7C02%7Cmkaley%40consultnet.com%7Cb8ec4a55132b460db81708de4c5f35db%7Cc547170a3c8a45d28c4e0a8b41e0a0ef%7C1%7C0%7C639032168981670885%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3TbR%2Bth9rlhJQvywIXp1BRs0R1mF7VIhVZP%2FNSBQ%2Fnk%3D&reserved=0" rel="nofollow"> www.consultnet.com</a></u></strong> .</p><p>We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law. </p><br/><br/>

ConsultNet

Mediation Case Coordinator

Administrative Skills

Analysis Skills

Consulting

Customer Support/Service

Desktop PC

Documentation

Employee Orientation

File Maintenance

Interpersonal Skills

Marketing Campaign

Office Equipment

Office Suites

Organizational Skills

Presentation/Verbal Skills

Procedure Development

Willing to Travel

Writing Skills

FULL_TIME

FEED

Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases. OverviewWe are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.

YEAR

<p><b>Description</b></p><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><strong style="background-repeat:no-repeat;outline:none;font-weight:600">Overview</strong></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the AAA as a polished and persuasive speaker.  </div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">The successful applicant will have a hybrid work arrangement and the annual salary range for this position is based on location:</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Boston, MA | Washington DC - $93,400 - $98,900<br/>Chicago, IL | Philadelphia, PA - $89,700 - $95,000<br/>Johnston, RI | Houston, TX | Minneapolis, MN - $85,800 - $90,900<br/>Atlanta, GA | Dallas, TX $84,400 - $89,300<br/>New York, NY - $99,600 - $105,500<br/>Charlotte, NC | Miami, FL | San Antonio, TX $79,800 - $84,500</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.</div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="background-repeat:no-repeat;outline:none;color:rgb( 38 , 50 , 56 );font-family:'open sans' , 'helvetica';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><div> </div><div><b>SUMMARY</b></div><div>Delivers case management services and supports the development and promotion of ICDR services, ensuring the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.</div><div> </div><div><b>ESSENTIAL FUNCTIONS </b></div><ul style="margin-top:0px"><li>Serves as primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA policies, rules, and procedures.</li><li>Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the ICDR/AAA's policies, rules, and procedures on assigned cases.</li><li>Ensures confidentiality of case information and case records; adheres to the ICDR/AAA's information security and data privacy policies, procedures, and practices.</li><li>Using contract provisions of each case identify variations between the rules and the case contract to ensure consistency and appropriate case administration.</li><li>Conducts administrative conferences and facilitates preliminary hearings and evidentiary hearings.</li><li>Assists arbitrators and mediators to comply with all applicable rules and the issuance of mediator decisions and arbitral awards; evaluates arbitrator challenges and other administrative disputes between the parties and recommends appropriate action.</li><li>Recommends suitable mediators and assists parties in selecting appropriate arbitrators from ICDR/AAA's Panels based on contract requirements and/or parties' preferences.</li><li>Maintains uniform case data information and accurate records of financial information, including billing, disbursements, check requests, expenses and receivables.</li><li>Proactively identifies expectations regarding the ICDR's case management services and works closely with parties, arbitrators, and mediators to deliver timely and cost-effective services.</li><li>Communicates ICDR/AAA policies and procedures to parties and representatives.</li><li>Serves as a customer service contact and recognizes potential future business when answering general inquiries expressing interest in the ICDR/AAA and its services.</li><li>May include management of case operations and administrative support personnel, overseeing process, providing directions, and addressing case management-related issues, functions, and procedures.</li><li>Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services.</li><li>Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance.</li><li>Meets with clients and potential users when requested to educate and explore interest in ICDR services.  </li><li>Participates in seminars, programs, and conferences and attends meetings or presentations as coordinated by ICDR executive management.</li><li>Assists with the organization, logistics, and management activities of ICDR/AAA conferences.</li><li>Shares communications received on development (non-case related) and inquiries with ICDR executive management.</li><li>Recruits potential ICDR arbitrators and mediators by providing suggestions and feedback to the ICDR executive management.</li><li>Assists with developing and facilitating arbitrator training programs.</li><li>Demonstrates regular, reliable, predictable job attendance.</li><li>Attends on-site and in-person meetings and training sessions.</li></ul><div><b>EDUCATION & EXPERIENCE </b></div><div>Juris Doctorate (JD), Master of Laws (LL.M.), or equivalent combination of education and experience required. 4-6 years of relevant experience in legal, court, or alternative dispute resolution (ADR) environment.</div><div> </div><div><b>KNOWLEDGE, SKILLS, & ABILITIES</b></div><ul style="margin-top:0px"><li>In-depth knowledge of international arbitration and mediation rules, procedures, and case management best practices.</li><li>Excellent written and verbal communication skills, including the ability to effectively interact with parties, counsel, neutrals, and colleagues.</li><li>Strong organizational and time management skills to handle multiple cases, meet deadlines, and deliver quality service.</li><li>Analytical and problem-solving skills to assess case issues, recommend solutions, and make sound decisions.</li><li>Proficiency in case management systems, legal research tools, Microsoft Office applications, and ability to adapt to new technologies.</li><li>Fluency in Spanish preferred.</li></ul></div>

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Mediation Case Coordinator ConsultNet

Director, ICDR American Arbitration Association Inc.

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