The Assistant Director leads complex case strategy, serves as an escalation point for high-risk or sensitive matters, and partners with employees, operational leaders, Human Resources, Benefits, Payroll, Employee Relations, third-party administrators, and Legal. Independently manage and provide direction on high-risk or complex cases involving extended or indefinite leave, intermittent leave, medical restrictions, pregnancy-related limitations, mental health conditions, overlapping protections, alternative placement, hardship considerations, and disputed documentation or determinations.