Engage in the budgetary process, payroll analysis, reimbursement issues, and staffing ratios to become educated on the budgetary process *Obtain a knowledge base of state and federal regulatory process, quality indicators, quality measures, certification agencies, i.e. JCAHO *Develop a knowledge of the relationship of the MDS to Medicare, Medicaid, PPS, and RUGS. *Learn the characteristics of each payer source, and the implications of each on the care delivery process *Establish and facilitate employee relations by working through employee challenges and by participating in nursing center retention team and related programs *Educate various levels of staff to provide care and services which meet or exceed patient/resident expectations.